Storyline crash when saving screen recording
Sep 20, 2013
Hi there, hope someone can help.
I have a recurring issue where Storyline crashes when clicking 'done' after a screen recording. It does this everytime. The 'Saving' box remains open, showing 0%. The Storyline icon on the taskbar dissapears. And it doesnt show as an application in TaskManager.
The 'Saving 0%' dialogue box remains op top permanently and no amount of waiting will result in the screen recording saving and returning to the project. In this state all other applications work, open + close etc (albeit with the 'Saving..0%' dox forever on top) but the computer wont shut down or restart, just hangs indefinitely. The only escape is holding the power off button. I've tried screen recording various different applications, ensuring all other applications are closed.
I am opening a new project, saving as, then Insert>Screen Recording. Have also tried Home>Record Screen, though what the difference is I've npo idea; the effect is the same, i.e. crash.
Grateful for any help to resolve