Storyline crash when saving screen recording

Kevin,

  Do you have admin rights under your signed in user profile?  Is this a recent install of the program or have you been using this install of Articulate for a while?  Are you up to date with upgrade patches?  Where you ever able to screen record?  Have you tried a uninstall and reinstall?

Hugh,

No Admin rights; Been using this install for a while; Up to date with patches; Was screen recording 2 days ago.  Perhaps uninstall reinstall is the way then?

Depends on how easy it is to get someone with Admin rights to do the uninstall/reinstall for you.  

Hi Kevin and welcome to Heroes!

Sounds like a long trip ahead of you, so I wanted to share all the potential items you may need to provide to your IT people in terms of repairing Storyline. 

Before you take your trip, you'll want to check that you're following along with these guidelines to prevent erratic behavior:

• Work on your localdrive (your C: drive). Working on a network drive or a USB drive can causeerratic behavior, including file corruption, loss of audio, and otherunexpected behavior. 
•  You should also makesure the directory path to your project files and your published output is lessthan 260 characters (for example C:\Articulate).
• Avoid using specialcharacters, accents or symbols in your file names.

This tutorial will help you repair Storyline and you may also need to repair the supporting Windows software.

Hi there,

Update on this. My IT dept pushed out an update last Weds which disabled local admin and C drive from all machines. Thats probably what's causing the problem. As well as screen recording, the preview function isnt working either which means it cant write to Temp Files. Before IT did the update Storyline was working fine.  This Fri 27th should have it resolved - albeit with another long trip1 - and I'll let you know the outcome.

Many thanks,

Kevin

Thanks Kevin for updating us here - and keep us posted if your IT department finds out anything else. 

Hi there, and apologies for the long delay getting back. The problem was indeed the blocked access to C temp, and local admin rights not enabled. All sorted now I'm happy to say.

Thanks Kevin for the update.

I have local admin rights but am experiencing EXACTLY the same problem - found this forum  when I googled "storyline crashes when recording screen."  Any other possible solutions?  Please don't make me go back to using Captivate for screen captures! 

Hi Jennifer!

I would follow Ashley's advice above:

check that you're following along with these guidelines to prevent erratic behavior:

• Work on your localdrive (your C: drive). Working on a network drive or a USB drive can causeerratic behavior, including file corruption, loss of audio, and otherunexpected behavior. 
•  You should also makesure the directory path to your project files and your published output is lessthan 260 characters (for example C:\Articulate).
• Avoid using specialcharacters, accents or symbols in your file names.

This tutorial will help you repair Storyline and you may also need to repair the supporting Windows software.

I know this is an old thread but I was just experiencing this problem for the first time.  I had been able to make recording fine for the past few months then all of a sudden it was freezing up at the end of the recording process.

I check through the guidelines above and was not contravening any of them.  Then the 3rd point about special characters jogged my memory.  Earlier in the week someone from our helpdesk changed my folder settings so that file extensions were displayed (for known filetypes).  I think that this was the cause of the problem.

As soon as I went into the folder settings and told it to hide file extensions it was working fine again.

Maybe something to investigate and add to the guidelines.

Machine = Windows 7 (64bit version)

Thanks for sharing your experience and findings Liam. Much appreciated.