Storyline crashed Nov 27, 2013 By Geoff Rankins Hi I can't see how to log a bug report. Storyline (Update 4 1311:1422) just crashed. It's a large story file. I was adding questions to a question bank when it crashed. I've lost about an hour's work. Sadly yours Geoff
Phil Mayor Hero over 10 years ago11/27/13 at 1:33 am (UTC) Bug reports can be submitted via the submit a case http://www.articulate.com/support/contact/
Leslie McKerchie Staff over 10 years ago11/27/13 at 6:14 am (UTC) Phil, thanks for sharing the link with Geoff! I cannot see where a support case has been submitted, so just let me know the case number when you get it submitted and I will be happy to follow along.
Geoff Rankins Author over 10 years ago12/02/13 at 4:14 am (UTC) Hi Phil and Leslie More info: I was working interstate for a week, so loaded Storyline and my course onto a laptop. The course has something like 300 pages, 2 large question banks, and about 5 much smaller question banks. The crash occurred because I had a few other apps going, and memory was low. I was trying to add about 10 questions to a question bank, Storyline's memory usage went from about 660 Mb to around 1.1 Gb! Then it crashed - no more memory available. I closed every app I could, but got the same behaviour. It seemed strange that adding a few questions required such a massive amount of memory to handle! I found I could add one question at a time, but this incurred a longish delay each time. I'm back at HQ now, using a machine with lots of memory, and can edit the course with no problems.
Ashley Terwilliger-Pollard Staff over 10 years ago12/02/13 at 11:12 am (UTC) Thanks Geoff for the update, and I'm glad everything got working again!
4 Replies
Bug reports can be submitted via the submit a case
http://www.articulate.com/support/contact/
Phil, thanks for sharing the link with Geoff!
I cannot see where a support case has been submitted, so just let me know the case number when you get it submitted and I will be happy to follow along.
Hi Phil and Leslie
More info: I was working interstate for a week, so loaded Storyline and my course onto a laptop.
The course has something like 300 pages, 2 large question banks, and about 5 much smaller question banks.
The crash occurred because I had a few other apps going, and memory was low.
I was trying to add about 10 questions to a question bank,
Storyline's memory usage went from about 660 Mb to around 1.1 Gb! Then it crashed - no more memory available.
I closed every app I could, but got the same behaviour.
It seemed strange that adding a few questions required such a massive amount of memory to handle!
I found I could add one question at a time, but this incurred a longish delay each time.
I'm back at HQ now, using a machine with lots of memory, and can edit the course with no problems.
Thanks Geoff for the update, and I'm glad everything got working again!
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