Storyline crashes every few minutes

Hello! I just downloaded a trial of Storyline and I am trying to create a course to show my boss if this product is what we are looking for. I worked in it for a few hours yesterday and it crashed about every 10 minutes. I opened it today and worked for about 5 mins and started crashing again! I am getting very frustrated!!! Is this a bug? Is anyone else having this issue? Can I do anything to fix it? Do we know if Articulate is working to fix the bug (if that's what is is). Anything help would be great!! I think the product looks great and is what I have been looking for but in the day and a 1/2 that I have used it, I am already thinking about uninstalling and moving to something else. :o(

PS. it crashes very time I insert a picture or try to do something in the timeline or try to add a text box. Basically, everything time I try to do anything.

Thank you!

1 Reply
Peter Anderson

Hey Lindsay, welcome!

That's definitely unexpected behavior for Storyline, and sorry that you're experiencing it. Please be sure you're following some basic rules to prevent strange behavior:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Also, if your Storyline software is not working properly, a simple repair may fix the problem. If not, please feel free to submit a ticket to our support team for additional help.

Thanks, Lindsay