Storyline crashes on startup
Jul 25, 2013
By
Palash S
Hey I recently installed a trial version on my laptop Dell XPS L501x running on Windows 7.
Here's the problem: Every time I start the application, it refuses to go beyond 'initializing commands' and crashes w/o an explanation.
Here's a snapshot:
I have tried:
1) Restarting computer/software and reinstalling software (numerous times).
2) Re-downloading the application
3) Running as administrator
4) Updating .NET framework (currently 4.5 but still shows 3.5.1 in windows features, btw) and uninstalling and reinstalling flash player (currently 11)
5) Running in compatibility mode with XP Service Pack 2
3 Replies
Hi Palash and welcome to Heroes!
It looks like you've tried all of the troubleshooting suggestions I would have made, so would you be able to submit a Support case and our team can help you dig a little deeper?
Thanks!
Is there resolution to this? Mine eventuall;y launches... but it takes... and I am not exaggerating,... about 25 minutes to launch. I have a VERY beefed up laptop since I am a video developer as well. 3GB Graphics, and 32GB RAM and an 12 Core processor.
Hi Rusty,
The final resolution to Palash's case was that he needed to get his IT department involved if necessary, and repair or reinstall the .NET frameworks which was causing the problems. If you'd like us to specifically look at your files, please feel free to submit a Support case.
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