Storyline crashes on startup

Hey I recently installed a trial version on my laptop Dell XPS L501x running on Windows 7.

Here's the problem: Every time I start the application, it refuses to go beyond 'initializing commands' and crashes w/o an explanation.

Here's a snapshot:

I have tried:
1) Restarting computer/software and reinstalling software (numerous times).

2) Re-downloading the application

3) Running as administrator

4) Updating .NET framework (currently 4.5 but still shows 3.5.1 in windows features, btw) and uninstalling and reinstalling flash player (currently 11)

5) Running in compatibility mode with XP Service Pack 2

3 Replies
Ashley Terwilliger-Pollard

Hi Rusty, 

The final resolution to Palash's case was that he needed to get his  IT department involved if necessary, and repair or reinstall the .NET frameworks which was causing the problems. If you'd like us to specifically look at your files, please feel free to submit a Support case.