Storyline crashes when pasting text from PDF

Mar 21, 2019

Using Adobe Acrobat Pro DC

When copying text from PDF to Storyline, Storyline crashes. 


6 Replies
Alyssa Gomez

Hi there Karen,

Thanks for letting us know what's going on. Could you tell me a little more about your project?

  • What version of Storyline are you using? Go to Help >> About Storyline to find out.
  • Is your file saved to your local hard drive?
  • Does this only happen in your current project, or does it happen in any Storyline file?
Karen Gilley

Storyline 360 - current on updates
It is on my hard drive
I tried to recreate it with a different storyline project and a different PDF - could not recreate it. However I was trying to copy a comment I made onto a slide.
However, with that different storyline project and the original PDF I got it to crash. I was trying to copy the text from a comment made by the SME onto a slide when it crashed.

Tom Kuhlmann

This doesn't explain why it's crashing, but one thing that I generally do when copying from docs or PDFs is paste the text into a simple text file and then copy to Storyline/PowerPoint. 

Sometimes there's weird formatting and it messes up the text when I paste. By dropping it in a text doc it removes formatting and I only get the text. Been doing that for years.

I always have a blank text doc on my desktop that I can open quickly for this type of thing. 

Karen Gilley

There does not appear to be extra characters. This is English to English character set. When I paste into NotePad I do not see anything suspicious, though it could be stripped out. It happened with several comments, at least 10 (all that I tried before I caught on).

The root issue is that I need a way for my course owners to edit the Storyline text directly. I hesitate to give them the translation export as it is difficult to read and overwhelming. Do you have a better solution than PDFing the Word document?

Thank you, the support your company provides is wonderful!


Alyssa Gomez

Hi Karen! 

Exporting the content for translation is the best way to create an editable Word document for your course owners. You can delete the unnecessary columns to make the document easier to read. 

And since you have Storyline 360, you could also publish the content to Review 360. Then, course owners can make comments and share feedback on each slide. 

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