Storyline Crashing
May 15, 2020
Hello, All,
Over the past two days I've had Storyline crash upon me numerous times. I get as far as opening up the file, but it crashes almost immediately after that without warning and without an error message. This is happening with multiple files, and I am not able to work on any of them as it crashes within a minute of my working on them.
I've used Storyline in the past without issue, it is just recently that I've run into this issue. I also noticed that yesterday I was able to work on the file fine, but now that I've imported audio in the files, they seem to be giving me more difficulty. I am working of the file on my local C: drive, and I do have the latest update of Articulate installed.
Any suggestions?
3 Replies
Hi Matthew, I started having storyline crash all the time randomly. I am running the latest version, uninstalled and reinstalled and verified the .Net framework. What else can I do?
I am also having Storyline crash randomly since the latest update was installed.
Hi Teresa,
Thanks for contacting us and sharing the issues you're running into with the latest install. I can see that you were able to open a support case with our team as well. I appreciate your sharing the logs and someone should be in touch soon.
Hi Carl,
I appreciate you contacting us as well. Have you done any troubleshooting, such as the repair of your latest install? You are welcome to work directly with our support team on this as well so that we can get you back up and running.
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