When trying to add a new slide or audio to my project, the program crashes, it completely disappears. Others can open the file and add slides, but I can't. I also tried opening other projects and adding a slide and the same thing happens. I rebooted my computer and it's still happening. Do I need to reinstall Storyline? If so, can I use the same license key? Thanks!
Hi Elizabeth and welcome to E-Learning Heroes! So, based on your description, it sounds like it is your program and not the file itself. Here is s troubleshooting guide to assist you and yes, you will be able to use the same license number. If you need assistance, or have difficulty with this troubleshooting, please contact our support team.
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Hi Elizabeth and welcome to E-Learning Heroes! So, based on your description, it sounds like it is your program and not the file itself. Here is s troubleshooting guide to assist you and yes, you will be able to use the same license number. If you need assistance, or have difficulty with this troubleshooting, please contact our support team.
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