Jul 24, 2014
We're having a lot of problems with Storyline crashing. This has been an issue since we started using the program. We love Storyline, but the crashes hold us back, especially since there is no auto save. We've done the following, but we're still having issues.
- Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
- You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
- Avoid using special characters, accents or symbols in your file names.
- We have also reinstalled Storyline on all computers.
This is happening to all developers, regardless of the particular project. We were wondering if it may be a problem with our computers or our setup. While I was working with a 32-bit Operating System, the problem was significantly worse. Since changing to a 64-bit, it has improved, but the crashes are still happening. We've also noticed that the problems occurs most frequently when playing the timeline or previewing slides.
Our IT department hasn't uncovered any issue, but we may look into upgrading our computers. We know that storyline can run on our computers as they are, but we were hoping you might guide us to find the ideal upgrades. Perhaps there is a solution we're not aware of.
We are currently running Windows 7 Professional
Processor: Intel (R) Core(TM) i3-3220 CPU @ 3.30 GHz 3.30 GHz
RAM: 8.00 GB (7.88 GB usable)
We appreciate any help you can offer.
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