If we're back to square one, our Engineers can connect with you to troubleshoot the error in real-time. When you're ready, click the link below and then Live chat support:
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Hi Steve, are you still having this problem? This happened to someone in my department, and basically, they discovered that there was a corrupt slide that was causing the problem. Try this to narrow it down: Try publishing one scene at a time to see if there's a particular scene (or multiple scenes) that crashes. Do this for all of the scenes, noting which ones crash. Then, in that scene (or those scenes), repeat the publishing, but just one slide at a time. Note which slides crash. If a particular slide (or slides) is the culprit, you'll be able to find it this way, and then you can rebuild the slide and delete the old one.
3 Replies
Anyone? lol!
Good morning, Steve!
So sorry to hear about the constant crashing. I'd love to lend a hand!
First: Let's try these simple repair steps for Storyline 360 to see if a fresh installation helps.
If we're back to square one, our Engineers can connect with you to troubleshoot the error in real-time. When you're ready, click the link below and then Live chat support:
Note: You'll need to sign in with your Teams Articulate ID to see this option.
Hi Steve, are you still having this problem? This happened to someone in my department, and basically, they discovered that there was a corrupt slide that was causing the problem. Try this to narrow it down: Try publishing one scene at a time to see if there's a particular scene (or multiple scenes) that crashes. Do this for all of the scenes, noting which ones crash. Then, in that scene (or those scenes), repeat the publishing, but just one slide at a time. Note which slides crash. If a particular slide (or slides) is the culprit, you'll be able to find it this way, and then you can rebuild the slide and delete the old one.