Storyline does not record correctly

Good Morning,

I am trying to record a Pharmacy management software to make a manual but it is not working.

I record the screen, but when saving it as "Step by step explanation slides / View mode steps", the corresponding slides are not saved. I don't even see the mouse move.

If I try it anywhere else, internet, powerpoint ... it works correctly.

What can be?

Thank you,

10 Replies
Lauren Connelly

Hi Amaya!

Gosh, sorry you're running into this! Let's see what's causing the mix up.

Storyline 360 and Storyline 3 create step-by-step slides based on the clicks during a screen recording. Are you noticing the text isn't thoroughly explaining the steps from the recording? If so, step-by-step slides are fully customizable. The text boxes can be edited as well as the motion path for the mouse. 

Is this what you mean by "not corresponding?"

This article walks through the the tips and tricks to screen recordings in Storyline 360 and Storyline 3. 

Vincent Scoma

Hey Amaya,

Thank you for clarifying! 

Based on your post, it sounds like the Screencast feature works in other areas like a web page or powerpoint slide for example. Are you recording this program on a full screen or a smaller window? If you haven't tried already, could I have you try to record the Screencast on a smaller window? 

Please give that a shot and let us know how that works out! 

Amaya Jiménez

Hello Vincent,

Thank you for you answer!!

It doesn't work on a smaller windows either.

I don't understand what it's happens. Maybe it's something of the pharmacy software,  
I have set all the permissions and other settigns but it doesn't work either.

Uff I'm a little desperate.

Thank you for your help!