Storyline Error

Hi Chetana!

If you share in the forums, it will be public. You are welcome to utilize the link that Wendy has shared here to reach out to our support engineers. An NDA can even be signed if needed.

Hi Wendy,

Here's the file. One request this is client related file. I am taking a big
risk by uploading the file.

Regards
Chetana​
Module 2 Understanding Acquia Cloud

Hi Chetana

the link above is to Articulate support not to the public forum. 

This is the note at that link

If you need them to sign an NDA just ask them to.

Thanks Wendy - and here's the direct link to upload to Support: https://www.articulate.com/support/contact/submit.php 

Looks like the one shared above may be individual specific. :-) 

Sorry Ashley took that from a previous post where someone asked about uploading to support confidentially...thought it was just a different support queue.

No worries Wendy - the main queue is the best especially at the end of a Friday... :-) 

Hi Leslie,

thanks for the reply.

CAn you help me resolve my problem? everytime I publish I get the same
error.

Please help.

Regards
Chetana

Hi Chetana! 

I'm not sure if you were able to share your file with our support team. Here is the link.

You mention sharing it above, but it looks like you responded via e-mail. Those posts still come through to the forum, but the files do not. Which is good in this case it seems, since you wanted the confidentiality.

Hi Leslie,

While uploading to your support team, I was required to enter the serial
number. Since I was working with a trail version that Is why I could not
enter serial number. Please tell me what do I do.

Regards'
Chetana

Hi Chetana!

If you use the link that either Ashley or myself shared above, serial number is not a required field.

Hi Leslie,

Thanks for the reply. CAn you please resend the link?

Regards
Chetana

Hi, Chetana -- Thanks for your reply and sorry to hear you are having difficulties submitting your case!  If you take a look at the screenshot I have provided from our "Submit a Case" form, you will see that a Serial Number is only required for activation or installation issues, so you should be able to connect with our Support Engineers without having to provide that information. 

Here is the link you need, and I will be on the lookout for your case! :)

Hi Christie,

Thank for helping me. I have followed the link mentioned in your mail and
presented my case to the sales team.

I am now waiting for their response.

Please find attached screenshot of the page where I tried to contact the
sales team.

Kindly let me know whether I am correct or not.

Regards
Chetana

Hi Chetana,

There was not an attachment here, and if you were responding via email those would not come through to our forum discussions. You'll need to visit the page to upload any documents.

As far as connecting with our Sales team, you can do so here. 

thanks Ashley. I have spoken to your sales support engineer and have sent
the error screenshot as discussed.

Regards
Chetana

Thanks Chetana and if you'd like to share the case number I can follow along in your support case as well.

Hi Ashley,

Thanks for following my case. could you please let me know what do you mean
by case number? where do I find that?

Regards
Chetana

Hi Chetana

when you logged your issue with support you should have received an email with the case number 

Sorry Ashley!!! I haven't received any support or tracking number, however
I have sent report.xml to your India team engineer.

Regards
Chetana

Hi Chetana, 

When you submitted a case here you should have received an email (presumably that's where you're communicating with one of our Engineers) and the email subject line would start with "RE: Case #00XXXXXXX" and that's the number I'd want to be able to follow along with what is happening in your case. 

Hi Ashley,

I have checked again, there was no case number or ticket number mentioned
anywhere, neither in the subject line nor in the mail body.

Regards
Chetana

Hi Chetana,

Who have you been emailing with? Perhaps I can track it by that? Or if you'd be ok sharing your email address with me here I could look it up that way? 

Hi Ashley,

I got a call from your India support staff. I am sharing their email-IDs.

Pradeip Agarwal pradeip@stratbeans.com via yahoo.com

Saurabh saurabh.awasthi@stratbeans.com via yahoo.com

Regards
Chetana

Hi Chetana,

Stratbeans is a partner and reseller of Articulate software and they are not our internal support team. It doesn't mean that they can't help you - but I cannot see anything that they've offered or shared, so I'd advise you to continue working with them directly. If you need to get in touch with our Support engineers you can do so here: www.articulatecase.com.