Opened a course I've been working on in Storyline this morning to make changes and nothing is there. The file opens but displays nothing. It says 0 Scenes and 'Clean' in the lower left hand corner. The file shows 31,284kb in Explorer. I've experienced no strange happenings while working with this file. I worked on it yesterday with no issues. What happened to my content? Where did it go? Frustrating to say the least. In addition, I created a course package yesterday to load in our LMS. I thought the course package would contain the Storyline master file but it doesn't. Help!
Just curious--did you try creating a new project and then try to import all the slides from the old course? Not sure if that would work but might be worth a try.
No I didn't Gerry. I did have another person open the file hoping the problem was my software and he had the same result. I've opened a trouble ticket and sent Articulate the file. I'm hoping I don't have to recreate the course!
Sounds like some internal glitch in the file causing the SL interpreter to read the equivalent of an end of file marker (or zero index, etc.). I'd imagine the Articulate people might want a peek at that one.
It appears my file was corrupt. Fortunately they were able to recover the contentsof your Storyline file by importing the contents of my file into a new Storyline file. Thank goodness! Now, I'm not sure how this happened but now I know how to recover from it. Thanks Articulate for saving my day.
Just saw this post because the same thing is happening to me. If I open the file from Storyline when I start it up it's showing blank. If I go into My Docs and open it from there, all the slides reappear. Can someone tell me if I need to open a ticket or what you did to fix this the last time.
I took a look and found that you opened a case with us about this problem (#00308061) and that Miker is working with you to resolve this. Were you able to get the file uploaded?
Trying to upload it again but it's a huge file 538 MB so I don't know if or when it will upload. I'm not even getting time estimates on the upload page.
Thanks for getting back to me. I updated the case stating that you are having difficulties uploading the file. If you're still unable to get it uploaded, are you able to reproduce the problem in a new, smaller file?
Yes, it finally gave out trying to upload. Maybe what I'll do is create files continuously adding one scene at a time until I get to the point it's a problem. Ready to pull my hair out with this!
I made some new files starting with just the first scene, then the first plus the second, then those plus the third, to see when the issue begins. It seems like it wasn't until I added scene four, so I uploaded a file with 4,5, and 6 on it. The problem is that the issue is intermittent, so now half the time when I open the file with all 10 scenes it won't, and other times it will. Really driving me crazy.
I am very sorry for the trouble and inconvenience this is causing. I just wanted to let you know that the uploads are showing up in the case, now, so support will have access to the files. Someone will be in contact with you on the case as soon as possible. I'm also going to follow the progress of the case.
I am very sorry for the trouble and inconvenience this is causing. I just wanted to let you know that the uploads are showing up in the case, now, so support will have access to the files. Someone will be in contact with you on the case as soon as possible. I'm also going to follow the progress of the case.
Thanks again, Frances.
Christine
Hi Christine, I had a same issue and just uploaded my source file. Storyline is a great product, hope you can fix the bugs soon.
Hi, Sonic DX. I can tell you that for me the whole issue resolved when I stopped saving my file to an external hard drive. I had been conscientiously saving it to my C drive, and then I started saving it to both my C drive and an external.
Big warning for everyone not to do this. Once I started saving the file only to my C drive and then copying the file to paste into my external so I had a copy, I haven't had a problem.
I know the tutorials say not to save it to thumb drives or externals, but I didn't realize it would be a problem if I did both. So once you do get it open, only save it to your C drive and see what happens. Hope that helps,
Frances is correct - thank you for sharing that information - you will want to make sure you're working with local files, only. If you're modifying or viewing content on an external source, you can run into some unexpected issues.
@Sonic - I was able to find your case (#00310882). However, I noticed you mentioned in your case that the file is corrupted. I just wanted to check in with you first, to make sure you're working with local files. If you are, then the suggestions sent to you in the case may be the best solution for the moment. Just let me know if there are any updates, please.
The same thing happened to me...totally "Clean" 58 MB file. I've tried importing the slides to no avail. Any other suggestions? I'm going to lose about 2 days if I need to recreate from last version. :-( thanks!
Don't despair. It's because of how you saved it. You'll need to go into the storyline file in your documents, open it, and make sure you save it onto the hard drive.
I did that, but it still won't open. The weird thing is, that it shows me an image of the file in the preview panel, "something" is in that file, I just can't get to it. I've sent to the Articulate people, so hopefully they have some magic.
Hi! Some of my files are doing the same exact thing. It is extremely frustrating. I tried to import my Storyline into a new one, but a message pops up saying that it is corrupt. I have been saving multiple Storylines in the same fashion. When I open some, everything is there. Others pop up with the "0 of 0" slides and "Clean".
Is there any suggestions for getting my file back. I will lose so much time if I have to start over.
I'm sorry to hear that your having some difficulties with your file. Since you've already tried importing it into a new Storyline file, I'd ask for you to share your .story file here or submit a Support case so that we can take a look at the file and see if it's a corruption issue.
If it is a corruption issue, here are some things to keep in mind as you move forward:
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
22 Replies
Yikes!
Just curious--did you try creating a new project and then try to import all the slides from the old course? Not sure if that would work but might be worth a try.
And have you tried rebooting your computer?
No I didn't Gerry. I did have another person open the file hoping the problem was my software and he had the same result. I've opened a trouble ticket and sent Articulate the file. I'm hoping I don't have to recreate the course!
Good luck.
Let us know what the resolution is in case others get this. THANKS!
Sounds like some internal glitch in the file causing the SL interpreter to read the equivalent of an end of file marker (or zero index, etc.). I'd imagine the Articulate people might want a peek at that one.
It appears my file was corrupt. Fortunately they were able to recover the contents of your Storyline file by importing the contents of my file into a new Storyline file. Thank goodness! Now, I'm not sure how this happened but now I know how to recover from it. Thanks Articulate for saving my day.
Just saw this post because the same thing is happening to me. If I open the file from Storyline when I start it up it's showing blank. If I go into My Docs and open it from there, all the slides reappear. Can someone tell me if I need to open a ticket or what you did to fix this the last time.
Hi Frances,
I took a look and found that you opened a case with us about this problem (#00308061) and that Miker is working with you to resolve this. Were you able to get the file uploaded?
Trying to upload it again but it's a huge file 538 MB so I don't know if or when it will upload. I'm not even getting time estimates on the upload page.
Hi Frances,
Thanks for getting back to me. I updated the case stating that you are having difficulties uploading the file. If you're still unable to get it uploaded, are you able to reproduce the problem in a new, smaller file?
Yes, it finally gave out trying to upload. Maybe what I'll do is create files continuously adding one scene at a time until I get to the point it's a problem. Ready to pull my hair out with this!
I made some new files starting with just the first scene, then the first plus the second, then those plus the third, to see when the issue begins. It seems like it wasn't until I added scene four, so I uploaded a file with 4,5, and 6 on it. The problem is that the issue is intermittent, so now half the time when I open the file with all 10 scenes it won't, and other times it will. Really driving me crazy.
Hi Frances,
I am very sorry for the trouble and inconvenience this is causing. I just wanted to let you know that the uploads are showing up in the case, now, so support will have access to the files. Someone will be in contact with you on the case as soon as possible. I'm also going to follow the progress of the case.
Thanks again, Frances.
Christine
Hi Christine, I had a same issue and just uploaded my source file. Storyline is a great product, hope you can fix the bugs soon.
Hi, Sonic DX. I can tell you that for me the whole issue resolved when I stopped saving my file to an external hard drive. I had been conscientiously saving it to my C drive, and then I started saving it to both my C drive and an external.
Big warning for everyone not to do this. Once I started saving the file only to my C drive and then copying the file to paste into my external so I had a copy, I haven't had a problem.
I know the tutorials say not to save it to thumb drives or externals, but I didn't realize it would be a problem if I did both. So once you do get it open, only save it to your C drive and see what happens. Hope that helps,
Frances
Good morning Sonic and Frances,
Frances is correct - thank you for sharing that information
- you will want to make sure you're working with local files, only. If you're modifying or viewing content on an external source, you can run into some unexpected issues.
@Sonic - I was able to find your case (#00310882). However, I noticed you mentioned in your case that the file is corrupted. I just wanted to check in with you first, to make sure you're working with local files. If you are, then the suggestions sent to you in the case may be the best solution for the moment. Just let me know if there are any updates, please.
I hope you both have a great day!
Christine
Many thanks to Frances and Christine,
I was using network driver when I open and save the file. I think that is the cause of file corruption.
Fortunately, I found another recent backup. It wasn't cost me too much time to redo the work.
I will surely use local driver from now on.
Thanks for your kindly replies!
The same thing happened to me...totally "Clean" 58 MB file. I've tried importing the slides to no avail. Any other suggestions? I'm going to lose about 2 days if I need to recreate from last version. :-( thanks!
Don't despair. It's because of how you saved it. You'll need to go into the storyline file in your documents, open it, and make sure you save it onto the hard drive.
I did that, but it still won't open. The weird thing is, that it shows me an image of the file in the preview panel, "something" is in that file, I just can't get to it. I've sent to the Articulate people, so hopefully they have some magic.
@Sonic,
Great! Happy to hear you were able to find that back up. Always a good idea to have one :)
@Kelly,
You mentioned you sent this over to use for testing. Can you share the case number with me, so I can take a peek?
Thanks!
Hi! Some of my files are doing the same exact thing. It is extremely frustrating. I tried to import my Storyline into a new one, but a message pops up saying that it is corrupt. I have been saving multiple Storylines in the same fashion. When I open some, everything is there. Others pop up with the "0 of 0" slides and "Clean".
Is there any suggestions for getting my file back. I will lose so much time if I have to start over.
Hi Stefanie, welcome to E-Learning Heroes.
I'm sorry to hear that your having some difficulties with your file. Since you've already tried importing it into a new Storyline file, I'd ask for you to share your .story file here or submit a Support case so that we can take a look at the file and see if it's a corruption issue.
If it is a corruption issue, here are some things to keep in mind as you move forward:
This discussion is closed. You can start a new discussion or contact Articulate Support.