Storyline files deleted!

Has anyone experienced this:

I had created many projects, templates, and other related files which were stored in the My Articulate Projects folder. I was working on a new project and when I went import one of my existing story files -- they all were gone! The entire contents of the My Articulate Projects folder were gone!!! What was there in place of all my work was a new folder, Untitled Output.

Immediately prior to this, I was testing publishing settings so that I could get the resolution on the software application tutorials I'm creating to be crisp and clear -- they're a little fuzzy. That's an issue I put in another post.

Unfortunately, the automated backup utility at this company was not working properly, so I lost over 90% of my work.

I frequently open Task Manager to check how much memory is available and when it gets less than about 600MB, I empty the temp folder, shut down other open applications, etc. Sometimes I have to reboot to completely free up the available memory. I suspect maybe the available memory got too low and the files got deleted because Storyline consistently starts acting weird when the available memory gets too low. The laptop has 8GB, as I and my colleagues found in my last job, Storyline functions best with 12 or 16 GB of memory. 8GB is not always enough depending upon what other applications you need to have running while using Storyline.

So now I have to recreate A LOT of work -- templates, projects, fancy animations, themes, all the formatting, etc. Storyline is a great product, but it does require that extra memory to avoid it freezing up, slowing down, crashing, etc.



3 Replies
Ashley Terwilliger

Hi John,

I'm so sorry to hear about your files. You mentioned that there is an automated back up happening within your company - which makes me wonder if you are saving all your published files, and .story files to a local drive or a network or shared server? You'll want to work locally as mentioned here as working off a network/shared drive could cause unusual behavior and loss of files, resources, etc.

You may also want to try searching your your recycle bin, temp folders, and such using the Windows file search for anything with a .story, .storytemplate, etc. extension to find the original files in the event that they're not lost completely.

I hope you're able to recover some of the files, and if you have any other questions please feel free to let us know.

John Blum

Hi Ashley,

I found out today that the company's backup utility generally to does not function consistently. You'd think a billion-dollar company would invest in a high quality backup / restore application rather than one that looks and performs like something you can download off the internet for $20. Today I manually configured it since it wasn't backing up everything I need it to.

I do work locally and all the files are stored on the C: drive of the laptop. I searched and the files are nowhere to be found on the hard drive. I'm going to see if I can find someone in tech support who can do a deep scan of the hard drive to recover the files.

Thank you,


Ashley Terwilliger

Hi John,

I know a lot of other users have also asked about Storyline having an auto save or auto-recovery feature, so you may want to share your thoughts in the form of a feature request on if you'd like to see that feature as well. I'm not certain how that would have impacted your company's own back up system - but it's worth thinking about if that's a feature you'd like to see.

Also, if there is anything else we can assist with when you find your files, please feel free to let us know.