We recently updated all of our training using Storyline. The software was updated this morning now I can't open any of the files. The system just spins.
It was great that all your training materials were updated to work with Storyline 360 but I understand that the software update could have caused an issue with the application causing the files not to open at this point. This is absolutely unexpected but let me help you get it fixed.
Let's try the following:
Clear cache and Restart the computer (You might have done this already but I am putting this just in case you have not)
Is the application still launching? If it is, let's follow steps in Articulate's Knowledge Base that should guide in Fixing Unexpected or Erratic Behavior
1 Reply
Hi, Sheila.
It was great that all your training materials were updated to work with Storyline 360 but I understand that the software update could have caused an issue with the application causing the files not to open at this point. This is absolutely unexpected but let me help you get it fixed.
Let's try the following:
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