1 Reply
Vincent Pincaro

Hi, Sheila. 

It was great that all your training materials were updated to work with Storyline 360 but I understand that the software update could have caused an issue with the application causing the files not to open at this point. This is absolutely unexpected but let me help you get it fixed. 

Let's try the following:

  • Clear cache and Restart the computer (You might have done this already but I am putting this just in case you have not)
  • Is the application still launching? If it is, let's follow steps in Articulate's Knowledge Base that should guide in Fixing Unexpected or Erratic Behavior
  • Let's also try a simple repair when the issue persists, just go ahead and follow the reference steps 
  • You can also consider reinstalling the application through these steps.