Storyline for high-dpi monitors on Windows 8.1

I have one of those laptops with very high resolution displays.  On windows 8.1, we typically want the elements to scale up to 125% or 150% to use the new scaling features of Windows 8.1 properly, otherwise at 1080P resolution you get very very small buttons and fonts all over the operating system.

I understand that Storyline requires 96DPI to be set (100%) which is a system wide change requiring everything else on my desktop to be small just to use Storyline.  I've tried setting the "compatibilty mode" or "ignore high dPI" settings but storyline just seems to ignore that.

Has anyone at articulate looked into a possible workaround to windows 8.1 on retina displays?  With more and more monitors being extremely dense in pixels, I can't fathom changing my entire desktop resolution each and every time i need to use Storyline as all other OS windows become very tiny.

174 Replies
Nic Fargo

Yeah, it's not the worst thing in the world.  Just had to copy the display settings over to the default profile...but it does make other apps look worse as well.  Might just create a script that they run before and after running articulate to change the resolution and scaling.  Annoying, but probably easier then getting everyone to understand how to do that.  

Nic Fargo

Found a fix.
1. Do a google search for mstsc.exe.manifest and download it.  
2. Drop it in with the Storyline Executable.  (Program Files\Articulate\Articulate Storyline2\)
3. Rename it storyline.exe.manifest
4. Open Regedit
5. Navigate to HKEY_LOCAL_MACHIN\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
6. Create a dword32 named "PreferExternalMinifest" with a value of "00000001" 

This also works for other programs (programname.exe.manifest).  We stumbled across it because remote desktop on a surface book pro was being a real turd and not scaling very well for us.  We pulled it down from this site http://www.mcigb.com/blog/template_permalink.asp?id=135 which has a tinyurl with a zip file that also has the regkey fix.  

Running our surface book at native 3000x2000 resolution and Storyline 2 is much easier to use.  Hope this helps you guys.

 

Ashley Terwilliger-Pollard

Hi Nic, 

I wanted to offer a reminder that items like this are not supported by Articulate, and could cause issues with your publishing or bugs within the software itself. I have seen other users mention a similar workaround/fix before and it ended up causing more problems than it solved. So I share that here as a recommendation to use it with caution if at all. 

Alexander Covan

This issue is over 2 years old and still not resolved?
Windows 10 is nearly a year old and Articulate Storyline is STILL not compatible with current hardware and software.

Unacceptable from a company that wants to be considered a leader in e-Learning software .

I Just purchased a new laptop specifically to finish a project for a fortune 500 company.
All of the fixes described adjust the interface type size also increase the text size within the articulate project. 

This needs to be fixed last month.

Now I have to figure out how to get a hold of some obsolete equipment that will still support this software.

John Foster

Dear Ashley,

I just bought a new PC and Windows 10 specifically to use Storyline 2 (I'm a mac user so it's a painful transition).  But now I find Storyline isn't working with this machine/software.  Can you please tell me what hardware/software combination works?  It might not be too late for me to undo some of these purchases.

 

thanks,

John

Neil Livesey

Hi Ashley, I underdstand the complexity in undertaking this task but having just spent a considerble amount of money, time and effort to get Windows 10 installed on my new high end iMac with 5K retina screen. I was disappointed to find that Storyline 2 won't scale correctly. While I understand that you do not wish to provide roadmaps on specific product developments and new releases I would have expected that an approximate timeline for this fix could be provided. After all it's not a feature request it is a bug fix.

Ashley Terwilliger-Pollard

Hi Neil,

I certainly understand and I also use a Mac with retina display. I did follow the steps here for VMWare to disable the retina at least within the Windows environment. That may assist you in the interim and once we have additional information to share we'll update this thread. I apologize that I can't share more information at this time, but we don't share the status of bugs or features or timelines of when things will be released. 

Neil Livesey

Hi Ashley,

I've resolved this without disabling my retina screen. However, I am using Bootcamp not VMWare. In Bootcamp there are a number of utilities that Apple install that allow you to integrate your system with Windows OS. One of these appears to be AMD Catalyst Control Center which allows you to manipulate the screen resolution without disabling the retina screen. It took sometime to discover this but if you are using a Mac and you don't want to use VMWare or Parallels then Bootcamp is a great option. The only down side to this is that you need to reboot your system to move betwen the OS's. I've found that I can work on my retina screen with Storyline at 3200x1800 without any real issues.

I've attached a screenshot showing AMD CCC running, with this browser window open and Articulate Storyline 2 running to demonstrate what is possible.

Sharon Frydendall

I just downloaded Storyline 2 and also cannot read the task bar at the top. This creates a very tedious work environment, and this is an expensive program. I didn't see any solutions. Please let me know if there is a way to increase the size of this area. My working environment is Windows 10 on a Surface Book. Thanks.

Ashley Terwilliger-Pollard

Hi Sharon,

There isn't a way to currently change the size of the task bar, and it's based on the need for Storyline to use the DPI setting as mentioned in this article.  A page prior to this one I did share a bit more detailed updated from our QA/Dev team in regards to the current set up and what our team is looking at doing to improve it. If there is anything else we can assist you with, please feel free to let us know in this forum discussion or by reaching out to our Support Engineers directly. 

Pam Eckstein

I just upgraded to a high res laptop with Windows 10 and experienced the scaling issue as well.

I know this might not be the "best" workaround and may not be for everyone but I've connected an older monitor to my laptop and have been able to work on it just fine (text is very legible in Storyline 2). I perform all my other work (audio, word, excel, etc.) on my high res laptop. Hope this helps.

Katrina Milazzo

Edit: Ive edited my response after seeing the plethora of other threads on this topic - it looks like this is a long standing problem with no real workaround, and a disappointing lack of action from Articulate in resolving it (and it is a fix, not a feature, as it has been called on other threads).

I absolutely appreciate that those of you who have to respond to these forums have no control over development cycles, but you must be able to understand our frustration - almost 2 years with no resolution really isn't on. I now have a brand new Surface Pro 4 I cant use to do development work unless i switch to a different authoring tool, which looks like it'll have to be my solution going forward (Which makes me sad, as I've always been a huge fan of Storyline. )

Neil Livesey

Hi,

I did resolve this for myself but it wasn't straight forward and I'm not sure this will work for everyone. In addition, I was using a iMac running Bootcamp.

I investigated the graphics card used on my iMac and downloaded the most recent PC windows 10 driver for that card from the suppliers website (AMD). Having installed this I was able to choose a resolutions that allows me to use Articulate at an optimum resolution for both the application and my iMac. Not ideal and I'm not sure how this will work with a Surface Pro with a touch screen.

Neil

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