I'm creating a website, and I've made several Storyline quizzes and uploaded them. When I published them, I checked the HTML5 box. I can use the quizzes on the website perfectly on my Dell and my iMac, but I can't even open some of them on my iPhone. The ones that do open end up to be a black box, or if I can see the quiz, I only get the first slide, and I can't interact with it.
What am I doing wrong? It's very important to me for my users to be able to access my web content on their mobile phones.
Are you viewing the content in Safari or trying to use the mobile app? Please keep in mind that the mobile app is only supported for iPad, it may not function properly on an iPhone. You might want to take a look at this article. It contains some information that may be helpful to you. You may also want to check out the other articles listed toward the bottom.
Thank you for the article link. I read it, and I followed the instructions. I'm not using the mobile app.
Have you been able to access Storyline quizzes on an iPhone (or an Android)? Maybe it's something I'm choosing when I create the quiz, though I don't know what it is at this point.
Thanks for getting back to me. Unfortunately, no, I have not tested on the iPhone, only with iPad. I have heard of another issue that may cause this, however. Take a look a this article and make sure that Safari is not set to private browsing. If that doesn't make a difference, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further. Also, if you open a case, please share your case number with me so I can follow the progress and share the resolution for any other community members that experience this trouble with viewing the content on an iPhone.
Thanks for getting back to me. Good, if private browsing is off, at least we know it's not an issue with Safari.
I found your case (00307128) and I will keep an eye on it I also wanted to let you know that the zip file you attached to it did show up. Someone will be contacting you soon.
Yes, I have seen a few reports of content displaying improperly, but that's usually been due to HTML5. Since you've already read over the instructions for publishing for mobile devices, I'm not sure that applies to the issue you're experiencing.
In regards to the IE9 issue, you might want to update your case with that information. It sounds like IE may be re-sizing it, but without looking at the published version, I'm not sure.
Thanks, again, Nina. I hope you have a great evening!
The tech support said to use the mobile app for iPhone. Now, I'm confused. I've read here a couple of times that we SHOULDN'T use the mobile app for iPhone.
Also, are there any issues with Android phones? I want to be able to let my users know, if they have any problems.
I apologize for the confusion. Mobile Safari is the browser that's used on your phone. This is what I've mentioned earlier and what I see in the responses for your case. The mobile app you've read about that states not to use the app, is the one made for iPads, which is the Articulate Mobile Player app. These are two different programs, but I can see how that can be confusing.
Just to clarify:
Mobile Safari - to use on iPhones/Android phones with Articulate content.
Articulate Mobile Player app (AMP) - for use on iPads.
I got a couple of answers from tech today, but it looks like Storyline doesn't work with the iPhone. They said the problem was that my Wordpress website displayed the Storyline content in iFrame, but I use an Articulate plug-in that gives me the option of displaying in Lightbox, which I did. All of the Storyline material is in Lightbox, so I'm confused about the iFrame problem.
The tech person also said that Storyline doesn't support Android. I'm confused about the whole mobile issue. Which phones does it work with? Is there a fix for the iPhone problem?
I don't know about the iPhone, but I did test Storyline content (the Flash-based and HTML5 output) on an Android device's web browser (samsung Galaxy SII) and it worked, although it'snot very useasble because of the screen size.
Just wondering -- When I published the quizzes, I checked html5 and "Articulate Mobile Player", but I didn't check "Allow downloading for offline viewing". Could that create these problems?
Nina, there is no mobile player app for iPhone, so this may actually be the problem. I dug up an iPod (not so different from an iPhone) and was able to at least launch the first few screens of a test app (at some point the iPod's browser kept crashing).
Nina, when you said you load quizzes to your website, you chose 'load from another screen'. How did you do that because I have a similar problem with Storyline published on my Wordpress website. I know that ipad works well.
I'm loading these onto a website, using Wordpress as my CMS, and the Articulate plug-in to load my quizzes. Here's the wording for the choices.
On Storyline, here's what I do:
1. Choose "Player". Then go to "Other".
2. Select "Resize browser to fill screen" and for player size, "Scale player to fill window."
3. I check "Launch player in new window" and "Allow user to resize".
When I load my quiz onto Wordpress, I choose the Articulate plug-in (a).
1. Insert as - "Link that opens in a new window."
2. Link text, and then choose a name for the quiz.
3. Insert into post.
When I chose different variables than those above, the quiz had to be scrolled, or it wouldn't work at all on iPhone. Now, it works fine on my iPhone, and there's no scrolling needed.
Here's another issue I had to address -- font size. I had to go back and resize all of my fonts to be a minimum of 14 points so they were readable on mobile phones. I read Chris Lema's Wordpress blog every day. He addressed font size by saying "16 points is the new 12 points". I can't always use 16 points, but I set 14 as a reasonable minimum.
17 Replies
Hi Nina,
Are you viewing the content in Safari or trying to use the mobile app? Please keep in mind that the mobile app is only supported for iPad, it may not function properly on an iPhone. You might want to take a look at this article. It contains some information that may be helpful to you. You may also want to check out the other articles listed toward the bottom.
Hi,
Thank you for the article link. I read it, and I followed the instructions. I'm not using the mobile app.
Have you been able to access Storyline quizzes on an iPhone (or an Android)? Maybe it's something I'm choosing when I create the quiz, though I don't know what it is at this point.
Thank you, again.
Hi Nina!
Thanks for getting back to me. Unfortunately, no, I have not tested on the iPhone, only with iPad. I have heard of another issue that may cause this, however. Take a look a this article and make sure that Safari is not set to private browsing. If that doesn't make a difference, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further. Also, if you open a case, please share your case number with me so I can follow the progress and share the resolution for any other community members that experience this trouble with viewing the content on an iPhone.
Thanks again, Nina!
Christine --
I looked at my settings, and the private browsing was already "off".
I'll submit the case. Have you heard about any problems accessing Storyline for Android users?
Also, on my Dell, I noticed that everything looks good on Chrome, but on IE (IE9), it inserts a scroll bar on the quizzes.
Thanks!
Hi Nina,
Thanks for getting back to me. Good, if private browsing is off, at least we know it's not an issue with Safari.
I found your case (00307128) and I will keep an eye on it
I also wanted to let you know that the zip file you attached to it did show up. Someone will be contacting you soon.
Yes, I have seen a few reports of content displaying improperly, but that's usually been due to HTML5. Since you've already read over the instructions for publishing for mobile devices, I'm not sure that applies to the issue you're experiencing.
In regards to the IE9 issue, you might want to update your case with that information. It sounds like IE may be re-sizing it, but without looking at the published version, I'm not sure.
Thanks, again, Nina. I hope you have a great evening!
Hi,
The tech support said to use the mobile app for iPhone. Now, I'm confused. I've read here a couple of times that we SHOULDN'T use the mobile app for iPhone.
Also, are there any issues with Android phones? I want to be able to let my users know, if they have any problems.
Nina
Good morning Nina,
I apologize for the confusion. Mobile Safari is the browser that's used on your phone. This is what I've mentioned earlier and what I see in the responses for your case. The mobile app you've read about that states not to use the app, is the one made for iPads, which is the Articulate Mobile Player app. These are two different programs, but I can see how that can be confusing.
Just to clarify:
Mobile Safari - to use on iPhones/Android phones with Articulate content.
Articulate Mobile Player app (AMP) - for use on iPads.
I hope this clears up some of the confusion!
I hope you have a great day, Nina
Thank you, Christine!
Christine,
I got a couple of answers from tech today, but it looks like Storyline doesn't work with the iPhone. They said the problem was that my Wordpress website displayed the Storyline content in iFrame, but I use an Articulate plug-in that gives me the option of displaying in Lightbox, which I did. All of the Storyline material is in Lightbox, so I'm confused about the iFrame problem.
The tech person also said that Storyline doesn't support Android. I'm confused about the whole mobile issue. Which phones does it work with? Is there a fix for the iPhone problem?
Thanks.
I don't know about the iPhone, but I did test Storyline content (the Flash-based and HTML5 output) on an Android device's web browser (samsung Galaxy SII) and it worked, although it'snot very useasble because of the screen size.
Michael --
That's good news. I think I naively thought this would be more seamless than it is. In any event, thanks for the input.
Just wondering -- When I published the quizzes, I checked html5 and "Articulate Mobile Player", but I didn't check "Allow downloading for offline viewing". Could that create these problems?
Nina, there is no mobile player app for iPhone, so this may actually be the problem. I dug up an iPod (not so different from an iPhone) and was able to at least launch the first few screens of a test app (at some point the iPod's browser kept crashing).
Thanks, Michael.
Update - When I load my quizzes to my website, I choose "load from another screen". Now they work fine on the iPhone. Thanks!
Nina, when you said you load quizzes to your website, you chose 'load from another screen'. How did you do that because I have a similar problem with Storyline published on my Wordpress website. I know that ipad works well.
Hi,
I'm loading these onto a website, using Wordpress as my CMS, and the Articulate plug-in to load my quizzes. Here's the wording for the choices.
On Storyline, here's what I do:
1. Choose "Player". Then go to "Other".
2. Select "Resize browser to fill screen" and for player size, "Scale player to fill window."
3. I check "Launch player in new window" and "Allow user to resize".
When I load my quiz onto Wordpress, I choose the Articulate plug-in (a).
1. Insert as - "Link that opens in a new window."
2. Link text, and then choose a name for the quiz.
3. Insert into post.
When I chose different variables than those above, the quiz had to be scrolled, or it wouldn't work at all on iPhone. Now, it works fine on my iPhone, and there's no scrolling needed.
Here's another issue I had to address -- font size. I had to go back and resize all of my fonts to be a minimum of 14 points so they were readable on mobile phones. I read Chris Lema's Wordpress blog every day. He addressed font size by saying "16 points is the new 12 points". I can't always use 16 points, but I set 14 as a reasonable minimum.
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