I have a question... I've got a Storyline course that looks completely normal in preview mode, plays completely normally in Microsoft Edge, and not at all when played in Chrome.
The first browser is Chrome.. and you'll see that 1) when I hover over the left speech bubble, it jumps, and 2) there are 2 triangles coming off the bottom of the speech bubble. I then repeat the process in Edge, and it functions perfectly.
Why is this, and how do I fix it? I have clients using all different browsers.
Tara & Leslie, I am finding that I cannot see my course in the Review tool using Firefox. IE works fine though. This discovery made while on VPN/remote connection--if that matters.
Hopefully, Tara is still subscribed here and will be able to pop in and share an update with us.
I searched for a support case, but it doesn't appear that she reached out to our support team, so I do not have any additional information to share either.
In the meantime, if you'd like us to take a look, you are welcome to share your .story file as well.
Thanks, Leslie! I submitted a case on this issue (Case Number: 01581886), because it appears to be a bug. However, I'd love any advice available from the Storyline community, as this bug is holding up several time-sensitive projects.
Here's a summary of my problem: Buttons that are created in Storyline using shapes (not the built-in buttons) are jumping to different positions when mouse hovers over, or after selecting. This only happens in the published version, not the preview. I have tested it on two different LMS, one of which is SCORM Cloud. Both times I used Chrome, which is what we recommend our clients use. I have two different projects that are affected. Both were published with the latest version of Articulate 360. This is extremely important to us, as it is holding up several projects now.
I've attached the Storyline file and the published version. I've also included a screencast demonstrating the problem.
We appreciate your patience while our team investigated this.
I am happy to share some great news! We fixed the issue reported where: HTML: PNGs reload (disappear and appear or blinks) when there are states in it and you mouse hover them in Safari for Mac, Goggle Chrome and Firefox.
13 Replies
Hey Tara,
Thanks for sharing that screencast demonstrating what you are seeing in your course.
Would you be able to share your .story file so that we could take a closer look?
Tara & Leslie, I am finding that I cannot see my course in the Review tool using Firefox. IE works fine though. This discovery made while on VPN/remote connection--if that matters.
Hi Becky,
I don't use Firefox as my main browser but have been able to view Review courses there normally. Could you copy a Share link here for us to test?
Also, you may want to confirm that the network endpoints and ports listed here are enabled within your VPN setup.
Tara, did you get a solution for this? I have something similar happening in two courses I have recently updated and re-published.
Hi Rena,
Hopefully, Tara is still subscribed here and will be able to pop in and share an update with us.
I searched for a support case, but it doesn't appear that she reached out to our support team, so I do not have any additional information to share either.
In the meantime, if you'd like us to take a look, you are welcome to share your .story file as well.
Thanks, Leslie! I submitted a case on this issue (Case Number: 01581886), because it appears to be a bug. However, I'd love any advice available from the Storyline community, as this bug is holding up several time-sensitive projects.
Here's a summary of my problem: Buttons that are created in Storyline using shapes (not the built-in buttons) are jumping to different positions when mouse hovers over, or after selecting. This only happens in the published version, not the preview. I have tested it on two different LMS, one of which is SCORM Cloud. Both times I used Chrome, which is what we recommend our clients use. I have two different projects that are affected. Both were published with the latest version of Articulate 360. This is extremely important to us, as it is holding up several projects now.
I've attached the Storyline file and the published version. I've also included a screencast demonstrating the problem.
Thanks for reaching out!
Oh, thanks Rena. Looks like one of our support engineers already snagged it to take a look :)
I had a similar (if not identical) problem where shapes (part of an interaction) were shifting on hover but only in Chrome.
Those shapes didn't have a hover state so I thought maybe Chrome was "making one up" for them.
I was able to stop it by adding a hover state to those shapes. The hover state had no changes so it looked just the same when hovering.
Once that was done, they stopped hopping around in Chrome.
Hope this helps.
Thanks for sharing that wisdom, John!
Someone else may stumble upon this discussion, and your tip will be just what they need. As always, we're here if anyone needs another set of eyes on a file!
Ashley, thank you for offering to look at it, but now it works OK. Maybe my organization pushed some updates. (Puzzling)
Glad to hear it, Becky. You know where to find us if you need some further assistance.
I got an email from Articulate support to say my case has been resolved in the latest update!
Hi, everyone.
We appreciate your patience while our team investigated this.
I am happy to share some great news! We fixed the issue reported where:
HTML: PNGs reload (disappear and appear or blinks) when there are states in it and you mouse hover them in Safari for Mac, Goggle Chrome and Firefox.
Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes.
If the problem happens again, please let us know, or you can always work directly with our support engineers here.