Storyline Hangs at startup

I have a coruse a custoemr is viewing.  It works for me but when they launch it the spinner starts and it never progresses.  They are using IE version 8.

I have suggested that they need to enable pop-ups and cookies.  They are running the course locally as an attempt to overcome possible slow network issues.

Still all they get is the spinning symbol when the course tries to start.

Any ideas of what might be the cause?

5 Replies
Simon Perkins

I've also seen this in multiple browsers.  Haven't yet figured out a solid fix or pattern.  

Have also seen the 'Next' button fail to work on a certain slide in one particular course - it then crashes the course.  Tis very odd, especially as it plays perfectly well on another machine with the exact same browser!