9 Replies
Alyssa Gomez

Hi there Phil! Sorry you ran into that error. Here's how you can get back up and running!

  1. Close Storyline.
  2. Go to the Start menu and locate your Storyline app.
  3. Right-click Storyline and select Run as administrator. (In some versions of Windows 10, you need to right-click Storyline, scroll to More, then select Run as administrator.)
  4. User Account Control may ask, "Do you want to allow the following program to make changes to this computer?"Click Yes.
  5. If the activation wizard appears, follow these instructions. Otherwise, Storyline is ready for use.
Phil Harrington

We got it up and running, thank you. Any idea why that would happen?

Phil Harrington
---------------------------------------------
Philip S. Harrington
Training and Qualifications Program Office
Brookhaven National Laboratory
Bldg 400B
Upton, NY 11973
Tel. (631) 344-5669
[3-inch-BNL-Web-Logo]

Lauren Connelly

Hi Siva!

Sorry this is happening!

Here's how to reactivate Storyline after upgrading Windows:

  1. Close Storyline.
  2. Go to the Start menu and locate your Storyline app.
  3. Right-click Storyline and select Run as administrator. (In some versions of Windows 10, you need to right-click Storyline, scroll to More, then select Run as administrator.)
  4. User Account Control may ask, "Do you want to allow the following program to make changes to this computer?" Click Yes.
  5. If the activation wizard appears, follow these intructions. Otherwise, Storyline is ready for use.