Storyline has stopped working - Hover State error
Nov 12, 2012
Hello, we are experiencing some errors when trying to create a hover state (Storyline crashes) – Any help or suggestions are highly appreciated.
I am busy working on a project using Storyline and I keep getting the error below which prevents me from using the software.
Trying to create a hover state on the one section, and this error happens:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: storyline.exe
Problem Signature 02: 1.0.1205.123
Problem Signature 03: 4fa0baa1
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4ef6c7cc
Problem Signature 07: f50
Problem Signature 08: 7
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 7177
5 Replies
David,
Does the error occur at the same place/same action when you close SL and re-start it?
Have you tried, for example, importing this section into a new .story file, and seeing what happens?
Bruce
Hi David,
have you tried upgarding to the Storyline version from August ?
The signature from your version seems to be from 1.1205.123 May), the new version is 1.1208.1316 (August)
It might do the trick
Geert
Hi Guys - thanks for the feedback. I will see if the error happens again in the same spot. And I will also try the upgrade.
i have exactly the same error. I installed Storyline 360 many times but it can't get started. Any idea aboud how to solve it? I have already viewed system requirements and so, but I just can't fix it. Best regards!
Sorry you're running into that, Enrique! Are you hitting this error when you're trying to install Storyline 360?
If so, have a look at the recommendations in this article. If that doesn't help, reach out to our Support Engineers by clicking here. They're available 24/7 to assist!
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