Being a registered Apple developer, we have access to the iOS 9 betas when they become available. We have just updated one of our testing iPads with a beta and it now seems to stop the Storyline iOS app launching when a Storyline 2 course is run from our LMS.
Just wondered if anyone else had come across this?
Hi, Dave -- Thanks for your post, and this is the first i am hearing of this issue. Hopefully others in the community can chime in if they are having a similar experience and we can go from there.
Thank you, Matthew. We though this might be the case - it's not a huge issue at the minute, we'll just have to make sure any our iPads are left at iOS 8.x at the minute.
If any of our clients decide to use the public beta, then we will just have to stress that it is at their "own risk", as such.
Storyline 2 Update 7 was released yesterday and in addition to some bug fixes, it also includes support for Apple iOS9. You can read the release notes and download the update here.
I am registered for a class with The American college taking courses on my iPad which worked fine with the articulate ap until I downladed ios9 last night. Now when I try to launch the course it goes to a page that tells me I need to get the ap. I re-downloaded the ap and that didn't help the issue. The course won't play.
Hi, Xan -- So sorry to hear that you are having difficulties! In this instance, I think it might be best for our Support Engineers to assist you further. Please use this form to submit a case, and someone from the Support team will be in touch with you via email shortly. :)
Just in case folks run across this thread as well, Articulate Studio '13 Update 7 is now available for download. It adds support for Apple iOS 9 and includes bug fixes. Click here for details.
Hi, what happen with all the courses that I did? there is a patch to run and fix all my courses? Becouse anyone with io9 cant see my courses. please help me!
We're experiencing the same issue with a module running perfectly in IOS 7 and 8, and not displaying anything but the background in IOS 9. Neither does the Articulate Mobile Player open properly in iOS 9.
I am still having the problem. Have reloaded everything as of an hour ago - Oct 13 11 am. Any suggestions. I republished using the updated Storyline. I reload everything - still not able to access the content. It shows the cover page - but doesn't launch when you click the launch button.
Hi there, we too are having issues with our modules not launching with the iOS 9 update. We have re-published content with the Storyline update (Scorm1.2) but to no avail. Any suggestions?
Hi, Stephanie -- Sorry to hear you are experiencing issues, as well. You are welcome to share your file and we will gladly do some testing on our end for you.
Hi, Stephanie -- It looks like you have provided your published output folder, but what I would like to test/publish on my end is your .story file itself if you are able to share it. Many thanks!
Hi, Stephanie -- If you need to submit your file confidentially, here is a form you can use and I will receive it for review. :)
And I also wanted to note, when you reply via email, your signature details are displayed publicly here in the thread, so you are welcome to use the Edit button beneath your post to remove that information if you wish.
33 Replies
Hi, Dave -- Thanks for your post, and this is the first i am hearing of this issue. Hopefully others in the community can chime in if they are having a similar experience and we can go from there.
Thank you, Matthew. We though this might be the case - it's not a huge issue at the minute, we'll just have to make sure any our iPads are left at iOS 8.x at the minute.
If any of our clients decide to use the public beta, then we will just have to stress that it is at their "own risk", as such.
Thanks for your responses, Matthew and Dave! Please feel free to share any additional updates at your convenience. :)
Hi Dave and Matthew,
Storyline 2 Update 7 was released yesterday and in addition to some bug fixes, it also includes support for Apple iOS9. You can read the release notes and download the update here.
I am registered for a class with The American college taking courses on my iPad which worked fine with the articulate ap until I downladed ios9 last night. Now when I try to launch the course it goes to a page that tells me I need to get the ap. I re-downloaded the ap and that didn't help the issue. The course won't play.
xan
Hi, Xan -- So sorry to hear that you are having difficulties! In this instance, I think it might be best for our Support Engineers to assist you further. Please use this form to submit a case, and someone from the Support team will be in touch with you via email shortly. :)
Hi all,
Just in case folks run across this thread as well, Articulate Studio '13 Update 7 is now available for download. It adds support for Apple iOS 9 and includes bug fixes. Click here for details.
Hi, what happen with all the courses that I did? there is a patch to run and fix all my courses? Becouse anyone with io9 cant see my courses. please help me!
Hi Cristan,
For Studio '13 content you'll want to use the updater mentioned here for already published courses. Here is the information for Storyline 2 and the iOS9 updater.
We're experiencing the same issue with a module running perfectly in IOS 7 and 8, and not displaying anything but the background in IOS 9. Neither does the Articulate Mobile Player open properly in iOS 9.
Thanks Matthew--I'm in the process of doing this now and will report back!
Thanks Matthew for sharing that link - Richard, please keep us posted if you need any other assistance!
Works perfectly in iOS 9 on iPad after re-publishing with update 7
Thanks for the update Richard!
I am still having the problem. Have reloaded everything as of an hour ago - Oct 13 11 am. Any suggestions. I republished using the updated Storyline. I reload everything - still not able to access the content. It shows the cover page - but doesn't launch when you click the launch button.
Did you do something different? I can't get it to work. I have reloaded and republished several times now.
Hi D! Can you share how you are publishing the content? Web/LMS, Scorm 1.2/Tin Can, etc?
Hi there, we too are having issues with our modules not launching with the iOS 9 update. We have re-published content with the Storyline update (Scorm1.2) but to no avail. Any suggestions?
Hi, Stephanie -- Sorry to hear you are experiencing issues, as well. You are welcome to share your file and we will gladly do some testing on our end for you.
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Excellent, Stephanie! We'll check it out shortly and be in touch with our findings. :)
Hi, Stephanie -- It looks like you have provided your published output folder, but what I would like to test/publish on my end is your .story file itself if you are able to share it. Many thanks!
Hi Christie,
Can I pleaseDropbox the file to you so it remains private?
Cheers
Hi Stephanie,
If you need to share your file privately you are welcome to send along to our Support engineers here.
Also, please note that responding via email includes your signature here and you are welcome to edit the post and remove that information if you wish.
Hi, Stephanie -- If you need to submit your file confidentially, here is a form you can use and I will receive it for review. :)
And I also wanted to note, when you reply via email, your signature details are displayed publicly here in the thread, so you are welcome to use the Edit button beneath your post to remove that information if you wish.
This discussion is closed. You can start a new discussion or contact Articulate Support.