Storyline layers not showing correctly when advancing/going back using the seek bar

Aug 01, 2018

Hello everyone, 

In the module I'm working on, there are a number of layers on various slides. The layers work perfectly fine if the participant watches the entire slide; however, if the participant were to click somewhere on the seek bar, the layers then do no work correctly. Some of the content is visible but rarely all of the content that should be seen at the selected time point or even going forward are visible to the participate. My layers are set to appear at specific times based on the slide audio track and each layer has items that appear in time with the slide audio as well. Is it the advancing/going back on the seek bar that is causing this problem? Are there any work arounds that ensure all the content is seen?

Thanks for the help in advance!

5 Replies
Alyssa Gomez

Hi Mishka,

Thanks for your question! Layer content can get out of sync when you click the seekbar if the layers are triggered to appear at certain times on the timeline. This is because the layer timeline runs independently of the base layer timeline.

It might be better to put all of the content on the base layer, or separate the content into more than one slide. Would you mind sharing a copy of that slide here? If I can get a better idea of how the slide is designed, I can try and recommend an alternative set-up.

Mishka Makuch

Hi Alyssa, 

Thanks for your help! I ended up removing most of my layers which did help to resolve many of the timing issues. One thing that continues to provide difficult is that even when all the content is on  the base slide, if a user advances or goes back with the seekbar the timed triggers don't function current. I've tried both specific time points as well as creating cue points but they are still a bit wonky. Attached is an example. Any thoughts of how better to set this up?

In the course, we walk through each section of the diagram, so I highlight the components as they are being covered. 


Alyssa Gomez

Hi Mishka,

Thanks for sending over your file. I'm seeing exactly what you described, and after some digging, I found that this is a bug in Storyline 360. Specifically, we're seeing that the "when timeline reaches" triggers execute too soon when you click anywhere on the seekbar.

As a workaround, I would suggest one of the following:

  • Remove the seekbar from this slide so learners cannot click on it.
  • Adjust the start time of each object on the timeline. For example, if the trigger says "Change state of Rectangle 1 to Normal when the timeline reaches 5 seconds," physically move the rectangle to the 5 second mark on the timeline. Then, you won't need the trigger at all. 

I hope one of those options will work for you, and I'm really sorry for the headaches this is causing!

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