Storyline Marker Issue

I am having marker issues with Storyline 360. If I reposition the marker's display/ pop-up box, the text appears outside of it. See the video for the example. I have tried resizing text and the same thing still occurs. Is anyone else having this issues and/or how can it be fixed without having to have all the pop-up boxes go the same direction.

10 Replies
Alyssa Gomez

Hi there Dana--thanks for the screen recording! That's so odd; I can't say I've seen markers act that way before. I tried re-creating the issue in a new Storyline 360 file, but I still need your help. 

Can you share your project file with me?  If you'd like to keep it private, use this form instead.


Dana Hinman

Hi Alyssa,

Thanks for getting back to me. Do you want the file with the error? If I don't reposition the pop up box the issue is fixed so that is currently how it is in the course. I can move the pop up box to create the same issue as the video shows.

Just let me know which version and I can upload it.


Megan Daniele

So I think I may have figured it out.. (knock on wood!)  The tites of my text box were showing up sideways (90 degrees) which was pushing my body text down invisibly? I couldn't fix th sideways titles for the life of me, until I figured out that my titles built into slidemaster for that slide were 90 degrees too (for aesthetic purposes). Why the markers took on the attributes of the slide master, I have no idea, but at least I found a work around! HOpe this helps someone else too!

Ashley Terwilliger-Pollard

Thanks Megan for the update and glad it's working for you now! If you need anything else let us know and also you can always share a copy of your project file with us too. You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window.

If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Lauren Connelly

I'm excited to announce that we've released the fix for the bug where title text appeared outside of the marker when applying the Grow and Spin animation to the marker!

You can find this bug fix included in Update 36 (Build 3.36.21213.0) for Storyline 360! The best way to stay up to date with the newest features and bug fixes is by updating the Articulate 360 Desktop App.