I've submitted a support ticket but thought I'd ask here as well as I haven't seen any other posts that have this issue. I have been going around with my IT folks for weeks on this issue and we've hit a wall. Has anyone else ever encountered an issue where Storyline menus have blank items/become unclickable/no hover states/multiple menus come up at one time/ etc ? We've double checked .Net framework, Flash, Windows patches, uninstalled/reinstalled Storyline 3, all with no lasting impact. It will fix it for a day or maybe a few days but it always comes back. Anyone else experienced similar? how was it fixed?
Sorry to hear you're running into the same issue! I've opened a support case on your behalf to connect you with a support engineer and help troubleshoot the missing items.
In the meantime, it seems adjusting her display settings is what helped Becky. Take a look at our recommendations and see if that helps you view your menu.
I have the same issue, with a slide coming as blank on the menu while live. It is there, but once it's live it become invisible. I am using Storyline 360. Please help as this is an import project due very soon and just recently started to act oddly. Thanks. Stef
To confirm, are you running into issues with a blank slide while working in Storyline 360, or are you only experiencing this after publishing the course?
If you see this while editing in Storyline 360, try a quick repair to refresh the software or import your course into a new blank project to see if there are any corrupt elements on the slide.
Our support team would be happy to lend a hand in taking a closer look at your file if you're able to share it.
HI, This was actually happening after publishing the course. Repairing is not an option for me as I am not the admin on the program my institution is using and also sharing the project is not due to copyright. I fixed the issue with my project myself. Thanks. Stef
6 Replies
Thanks for contacting our support team as well, Becky. I can see that you're currently working with Jopney.
I'm having this same issue.
Hi Matthew,
Sorry to hear you're running into the same issue! I've opened a support case on your behalf to connect you with a support engineer and help troubleshoot the missing items.
In the meantime, it seems adjusting her display settings is what helped Becky. Take a look at our recommendations and see if that helps you view your menu.
Hi there,
I have the same issue, with a slide coming as blank on the menu while live. It is there, but once it's live it become invisible. I am using Storyline 360. Please help as this is an import project due very soon and just recently started to act oddly. Thanks. Stef
Hi Stef,
To confirm, are you running into issues with a blank slide while working in Storyline 360, or are you only experiencing this after publishing the course?
If you see this while editing in Storyline 360, try a quick repair to refresh the software or import your course into a new blank project to see if there are any corrupt elements on the slide.
Our support team would be happy to lend a hand in taking a closer look at your file if you're able to share it.
Share your file with us!
HI, This was actually happening after publishing the course. Repairing is not an option for me as I am not the admin on the program my institution is using and also sharing the project is not due to copyright. I fixed the issue with my project myself. Thanks. Stef
This discussion is closed. You can start a new discussion or contact Articulate Support.