Storyline - Missing Images during LMS Playback

I had a similar problem with JPGs. When I converted them to PNGs it resolved the issue.

I'm having the same problem with images not appearing, even though I'm publishing using the "Web" option, not LMS. I see the images when I run on my hard drive, but they are not appearing when I'm running from a host server. I have updated to the latest update (5) that says that there is a fix for HTML5. I want to publish to HTML5 as we want users to view the training on mobile devices.

Thanks for your assistance in advance.

Hi Dianne, 

Are you able to share your .story file with us so that we can take a look? Also, update 5 did include a number of updates, and a lot for HTML5 detailed here.  If there is a specific issue that you're experiencing with HTML5 could you share a bit more about what's happening? It's also worth noting that the supported browsers for viewing content are detailed here and currently we don't support Android. 

This is an old post, but I've got this exact issue.  All kinds of copied images in my learning, upload to LMS, when I look at the published item looks great, but then on LMS when I pull back down the learning is incredibly ugly.  Lots of the images are gone, colours are off, and my training is useless as is.  There must be something I'm doing wrong, but I don't know what.  When I published for review it was perfect.  I've tried uploading several times, I've cleared Internet files, I'm out of ideas.

Hi Beth!

Sorry, you've hit this snag! I'm happy to investigate. I'd like to start with testing the file on my end and publishing it to an LMS to see how it's displayed.

Would you mind attaching your file to this discussion, or you can use this private upload link to send it to me directly?

Aviva: Public

Hi Lauren,

Here are the files.

A coworker is helping me manually re-do the course in Rise as well, as the problem is just not apparent and I'm now overdue on delivery.

Thank you,

Beth Adamson-Burrows BA FCIP
Technical Training | Transformation & Innovation
Tel: 647-268-7842

beth.adamson@aviva.com
www.avivacanada.com

10 Aviva Way, Markham ON L6G 0G1

[AvivaPride

Aviva: Public

Hi Lauren,

Apologies, the size froze my system. Let’s try this again with just one of the 2 files.

This message has been classified Public on Tuesday, March 03, 2020 at 1:39:03 PM.

Hi Beth,

No worries! It looks like you've opened a case with our support team, and Jopney sent you a link to upload your file. Go ahead and use that link and keep at it with her to get to the root of the issue!

By the way, it looks like you may have replied by email to this discussion where your contact information came through. This Peek video will show you how to edit it out if you’d like!

I realise this is a bit old but was it ever resolved? I am publishing to LMS & it always happens on the first slide where the image & music is gone, very frustrating. Any advice is welcome.

TIA Nick

Hi Nick,

I'm feeling for you, as it was so frustrating.  I'd ask the support team if they can resolve for you.  They spent a good bit of time trying to help me. 

My issue was never corrected, I gave up and used other software to recreate the curriculum.  Part of my team guessed maybe the file was corrupt. That software worked fine and I've stopped using Storyline now, just can afford to lose that much time.

Sorry I don't have a quick fix to share.

Beth

Hi Nick,

I've opened a support case on your behalf to save you the step and have e-mailed you a request for your file, so that all things will be in place for you to work directly with one of our support engineers.

Hi do you want the published file of the AS 2 file or both?

Thanks

Hi Leslie, I haven't seen an email yet but maybe it was sent to an old account, could you please resend it to nickgregory34@googlemail.com ? Many thanks,

Nick

Hi Beth,

Yes it really is annoying, I have reviewed player settings etc but still no joy. Hopefully I will get this resolved. Should I get it sorted believe me I will post it here.

Regards,

Nick

Hi Nick,

I verified that it is the e-mail we have on record for you. 

So, a couple of things:

1. You can remove your e-mail from your reply above if you need to remove it from the public forum.
2. Please check your spam/junk folder to see if the reply I sent yesterday and/or the second reply I sent just now may have landed there. The e-mail will be from support@articulate.com.

Thanks for keeping in touch and please do let me know if you are still not receiving them.

Thanks I have uploaded the files. Let's hope it can be sorted out. Thanks again.

Perfect, Nick. I can see that you're working directly with Jose 😊