I have just built a mobile html5 only module in SL360. On a number of screens, I have 3-6 buttons which the user needs to select (they display different layers).
If they try to swipe forward to continue before visiting all of the layers it brings up with gate screen warning layer.
For some reason, this warning layer keeps getting triggered despite the user not swiping. There are no other triggers and the slides are set to advance by user, so I can't seem to figure out why it would be doing this.
I created this module from scratch. None of the slides are set to automatically advance (that was the first thing I checked) and none of them have any triggers (quadruple checked this) that would do this either.
This affects every slide where I show multiple layers.
On the gate screen, they can select continue (next slide) or go back (hide trigger). The go back will often hide the layer then re-show it. This can happen 3-5 times before it just shows the base layer.
I have attached a sample of a slide that it is affecting.
That is an interesting issue - I am only able to replicate if I view on a touch screen, so it seems to be connected to the "Swipe" for sure. No problem for me on a PC. You may want to submit a case. https://articulate.com/support/contact/
I wanted to update this discussion and share that we are no longer seeing this bug, Show layer trigger on swipe/click Next button is executed intermittently on Android Chrome without User interaction, in our latest version of Storyline 360.
4 Replies
Hello Tristan
It could be that your Slide Properties are set to advance automatically, or you have a rogue trigger doing something you did not intend.I
FYI - if you imported the slide from PPT it will be set to auto advance in Slide Properties by default and you need to set that to "By User".
Is this a Slide or a story you can share?
Ron
Hi Ron,
I created this module from scratch. None of the slides are set to automatically advance (that was the first thing I checked) and none of them have any triggers (quadruple checked this) that would do this either.
This affects every slide where I show multiple layers.
On the gate screen, they can select continue (next slide) or go back (hide trigger). The go back will often hide the layer then re-show it. This can happen 3-5 times before it just shows the base layer.
I have attached a sample of a slide that it is affecting.
Thanks
Tristan
That is an interesting issue - I am only able to replicate if I view on a touch screen, so it seems to be connected to the "Swipe" for sure. No problem for me on a PC. You may want to submit a case. https://articulate.com/support/contact/
Hello everyone!
I wanted to update this discussion and share that we are no longer seeing this bug, Show layer trigger on swipe/click Next button is executed intermittently on Android Chrome without User interaction, in our latest version of Storyline 360.
I'd recommend using Storyline 360 (Build 3.61.27106.0) or later.
You can reach our Support Team in this discussion or privately in a support case.