I've been putting together a survey for my department and am having some difficulties obtaining results when the survey is completed on a mobile device (html5). When a user views the survey on their mobile device, articulate online does not tabulate their answers under answer breakdown/ attempt detail. However, it still shows that the user has attempted the survey, but regards it as being "incomplete". I've even added a graded multiple-choice question and a results slide but that still hasn't solved the question.
Attached is the storyline file in question. If anyone could take a look at it and provide a solution that would be most appreciated.
It looks like you already have the temporary workaround mentioned in this article in place in your project.
I did a little testing with your project and here's what I saw:
On the PC, the data is sent correctly.
On an iPad 2, viewing through Mobile Safari, the course is marked "Incomplete" and no answers are reported.
I took a look at the slides and saw that your first slide is the graded question slide. I also noticed that the "Submit Interaction" trigger is below the "Jump to" trigger. I moved the submit trigger up and tried the course again.
This seems to do the trick. The order of these triggers can be pretty important and it seems like the HTML5 version is truly dependent on this. It's a good idea to try and keep the order of the triggers in the exact order that you want them to fire. Though it worked on PC, it may have caused some issues down the line.
Could you please take a look a the modified project file and let me know if this works for you as well?
Thanks for your help. It turns out that the order of the triggers were what was causing the issue.
However, I've now encountered a couple of other problems. The first is that we would like the two Likert scale slides to not force the user to fill out every column (in the event that it doesn't apply to the presentation they attended), but in doing so Articulate Online no longer records the results (although forcing the user to fill all fields does display the results). Is there a possible way around this issue?
The second is that Articulate Online is not recognizing typed responses for the essay slide, despite the trigger order being fixed.
Again, all of these issues are occurring with the HTML5 version. Any help would be appreciated.
First, the Likert scale question is going to give any learner, no matter what output type they view, the "invalid answer" prompt if they try to click on "Submit" before selecting an option from each item list in the scale. If you look at the properties for your scale in Storyline, you'll see that it's currently using the option to require a response:
Even if you preview and attempt to submit the interaction before selecting a choice from all of the list items, you'll see that "Invalid Answer" prompt. You can certainly change this to "User may skip", as I believe you're trying to, but that means that the slide is skipped and not reported. In my opinion, I think it might be best to give learners an "N/A" selection or ask them to select "Neutral" if they aren't able to provide feedback on that topic. That should make things a little easier on their end and ensure that the scale reports correctly for you.
Also, for the essay response, I've tested this on the PC and it shows up (after the normal waiting period) through the reports and "View all responses" option. I believe this is related to the original issue for HTML5, however, and it might be best to make that a graded question. You certainly don't have to provide scoring information, but it may help with retrieving your learner's input.
When you use the option I suggested above, you'll see the details submitted from the iPad through HTML5:
I'm attaching the updated modified version, just in case you'd like to try this out on your end.
While the results for the linkert slides are displaying properly for the answer breakdown, however they still aren't displaying for individual attempt detail in HTML5, as shown here:
Although it isn't crucial that we have access to individual results, if at all possible I'd like to know if there's a potential fix for it later down the road.
I am not using an iPad to launch the storyline file but an Iphone 4S. We've also tried the course on an Android device with the same results. I know Articulate does not currently support other platforms beyond the iPad player, but I'm wondering if there's a fix for that.
You're absolutely correct :) We support the iPad at the moment, but no other mobile devices. I'm afraid I wouldn't be able to test on those devices or provide any suggestions that might help with those particular devices.
Having said that, hopefully someone in the community that's distributed content for those devices successfully through Articulate Online can give you some tips!
7 Replies
Hi Mr. Saturn,
Welcome to E-Learning Heroes!
It looks like you already have the temporary workaround mentioned in this article in place in your project.
I did a little testing with your project and here's what I saw:
I took a look at the slides and saw that your first slide is the graded question slide. I also noticed that the "Submit Interaction" trigger is below the "Jump to" trigger. I moved the submit trigger up and tried the course again.
This seems to do the trick. The order of these triggers can be pretty important and it seems like the HTML5 version is truly dependent on this. It's a good idea to try and keep the order of the triggers in the exact order that you want them to fire. Though it worked on PC, it may have caused some issues down the line.
Could you please take a look a the modified project file and let me know if this works for you as well?
Thanks!
Hi Christine,
Thanks for your help. It turns out that the order of the triggers were what was causing the issue.
However, I've now encountered a couple of other problems. The first is that we would like the two Likert scale slides to not force the user to fill out every column (in the event that it doesn't apply to the presentation they attended), but in doing so Articulate Online no longer records the results (although forcing the user to fill all fields does display the results). Is there a possible way around this issue?
The second is that Articulate Online is not recognizing typed responses for the essay slide, despite the trigger order being fixed.
Again, all of these issues are occurring with the HTML5 version. Any help would be appreciated.
ZOOM!
Hi Saturn,
Glad that helped with that portion :)
First, the Likert scale question is going to give any learner, no matter what output type they view, the "invalid answer" prompt if they try to click on "Submit" before selecting an option from each item list in the scale. If you look at the properties for your scale in Storyline, you'll see that it's currently using the option to require a response:
Even if you preview and attempt to submit the interaction before selecting a choice from all of the list items, you'll see that "Invalid Answer" prompt. You can certainly change this to "User may skip", as I believe you're trying to, but that means that the slide is skipped and not reported. In my opinion, I think it might be best to give learners an "N/A" selection or ask them to select "Neutral" if they aren't able to provide feedback on that topic. That should make things a little easier on their end and ensure that the scale reports correctly for you.
Also, for the essay response, I've tested this on the PC and it shows up (after the normal waiting period) through the reports and "View all responses" option. I believe this is related to the original issue for HTML5, however, and it might be best to make that a graded question. You certainly don't have to provide scoring information, but it may help with retrieving your learner's input.
When you use the option I suggested above, you'll see the details submitted from the iPad through HTML5:
I'm attaching the updated modified version, just in case you'd like to try this out on your end.
Thanks!
Hi Christine,
That seems to have solved it, thanks!
While the results for the linkert slides are displaying properly for the answer breakdown, however they still aren't displaying for individual attempt detail in HTML5, as shown here:
Although it isn't crucial that we have access to individual results, if at all possible I'd like to know if there's a potential fix for it later down the road.
Anyhow, thank you so much for your help!
ZOOM!
Hi Saturn!
That is a bit strange - with the version I shared with you, I am seeing those responses that were submitted via iPad2 and HTML5:
Are you using a device, other than an iPad? If not, which IOS are you running on the device?
Thanks!
Hi Christine,
I am not using an iPad to launch the storyline file but an Iphone 4S. We've also tried the course on an Android device with the same results. I know Articulate does not currently support other platforms beyond the iPad player, but I'm wondering if there's a fix for that.
Thanks!
ZOOM!
Hi Saturn,
You're absolutely correct :) We support the iPad at the moment, but no other mobile devices. I'm afraid I wouldn't be able to test on those devices or provide any suggestions that might help with those particular devices.
Having said that, hopefully someone in the community that's distributed content for those devices successfully through Articulate Online can give you some tips!
Best of luck! :)
*POOF!*
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