Storyline not opening Nov 06, 2020 By Jason Kimball When I try to open Storyline 3, it just freezes on the "loading components" screen. I've tried 5 times today and it never gets past that. Any ideas as to what I need to do to troubleshoot?
Jason Kimball Author Walt Hamilton over 3 years ago11/06/20 at 7:39 pm (UTC) Thank you. That was my assumption, but I don't have administrator rights to re-install. I've reached out to my help desk.
Leslie McKerchie Staff over 3 years ago11/06/20 at 8:03 pm (UTC) I'm glad that Walt was able to pop in and help you here, Jason. For you or anyone following along, I wanted to share our documentation: How to Repair Storyline 3 If you're still having difficulty, you can also work directly with our support team here.
3 Replies
Sometime re-installing works wonders.
Thank you. That was my assumption, but I don't have administrator rights to re-install. I've reached out to my help desk.
I'm glad that Walt was able to pop in and help you here, Jason.
For you or anyone following along, I wanted to share our documentation:
How to Repair Storyline 3
If you're still having difficulty, you can also work directly with our support team here.
This discussion is closed. You can start a new discussion or contact Articulate Support.