Storyline not Previewing or Publishing when mp3 included

Oct 09, 2014

I am trying to preview and publish a Storyline Project that includes a 55 minute mp3 file.  However, every time I try to preview, it says 'Preparing slide 1 of 2' with the green bar not progressing further than 1/4 of the way.  The same thing happens when I try to publish.  The Storyline file and the audio are stored on my local C: drive.  I had my on-site tech support update/reinstall but the same results are occurring.  I am working on a very tight deadline.  Any suggestions on correcting this?

6 Replies
Kelli Soesbe

Hi Ashley,

Yes, the course is only 2 slides.  The first slide is the audio recording and the second slide contains a button for them to click to obtain course credit.  The total side is 52.9 MB and I am using Storyline 1.  I have tried publishing to the local drive as well as my network drive with both ending in the same stalled result.  I also tried importing the course into a new project and that did not change the result either.

Thanks,

Kelli

Ashley Terwilliger-Pollard

Hi Kelli,

Are you working on your .story file on your local drive as well - saving and editing there, in addition to publishing? Without seeing the course, it could be that something has happened to it when working off a network drive and the import solution works sometimes - but not always. Have you tried to re-add these elements into a brand new file? 

Kelli Soesbe

Yes - I tried redoing the course from scratch on the local drive.  I am still experience the same issue.  Any suggestions on how to resolve this?  I have a compliance course that needs to be done this week and I am still needing to publish and have it tested before I can upload to our production LMS.  Any help you can provide as soon as possible would be appreciated.  Thanks!

Ashley Terwilliger-Pollard

Hi Kelli,

Have you had files that large before and they worked successfully publishing? You're also publishing to your local drive as well, correct? I'd also try shutting down any other programs or apps that could be eating up memory. 

If you'd like us to take a look at the .story file and test publish it as well - please let me know and I'll send you directions on how to share with me. 

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