I currently have the latest Flash Player 17 running on my machines.
Whenever I run Storyline, I am asked to update to Flash 10 as this is required by Internet Explorer to run Storyline?
When I "go with it", it brings me to the Flash update page which tells me I have Flash 17 installed. I reinstall and then Storyline executes. But Storyline 2 no run.
You'll want to confirm that you have the latest update of Storyline 2, which is update 4. You can download it here - as there was an issue introduced with the update to Flash 16 that caused Storyline to show this error.
What suggestion do you have for those of us with Storyline 1? I'm having the same issue Patri did when I re-installed Storyline on my computer after it crashed. I currently have Flash 18.
At this point, I can't even open Storyline because of the error.
Thanks LeAndra - you should be able to use Storyline 1 with that version of Flash installed. If it's not working, that'll be something we want to check into further.
It would be safe to say with SL1 and or SL2, the update version has some correlation with the Flash version that it's compatible with, correct?
We have a client that has an LMS with very specific requirements. Content needs to be published with a specific SL1 update version and Flash version. I don't know what those requirements are yet, but my computer is up to date with both SL1 and SL2 and may need to remove what I have and reinstall.
I'm assuming a request to Articulate support folks would be required to get an older update version of SL1.
The numbers of the updates don't necessarily match if that's what you're asking - but if you need a specific update/version you'll want to connect with our Support engineers here.
No, I didn't think they would match. I just thought that for example update 1 works or is compatible with Flash versions 1-5, and update 2 may be compatible with Flash versions 6-10. Something to that effect. No big deal, I still need to find out what version this LMS requires.
Ah- got it Paul. The system requirements for Storyline 1 are here and Storyline 2 are here - and there are some issues with later versions of Flash that were fixed as a part of the updates, but there isn't a required version for using a particular update outside of those.
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Hi Patri,
You'll want to confirm that you have the latest update of Storyline 2, which is update 4. You can download it here - as there was an issue introduced with the update to Flash 16 that caused Storyline to show this error.
Hi Ashley,
What suggestion do you have for those of us with Storyline 1? I'm having the same issue Patri did when I re-installed Storyline on my computer after it crashed. I currently have Flash 18.
At this point, I can't even open Storyline because of the error.
Thanks for any help you can share!
Hi LeAndra! We have an update for Storyline 1 as well :)
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Thanks, Leslie!
I had to re-install SL1 and then un-install/re-install Flash 18 and it worked!
Thanks LeAndra - you should be able to use Storyline 1 with that version of Flash installed. If it's not working, that'll be something we want to check into further.
Thanks for the update LeAndra! Glad that it's working for you now.
It would be safe to say with SL1 and or SL2, the update version has some correlation with the Flash version that it's compatible with, correct?
We have a client that has an LMS with very specific requirements. Content needs to be published with a specific SL1 update version and Flash version. I don't know what those requirements are yet, but my computer is up to date with both SL1 and SL2 and may need to remove what I have and reinstall.
I'm assuming a request to Articulate support folks would be required to get an older update version of SL1.
Thanks,
~Paul
HI Paul,
The numbers of the updates don't necessarily match if that's what you're asking - but if you need a specific update/version you'll want to connect with our Support engineers here.
No, I didn't think they would match. I just thought that for example update 1 works or is compatible with Flash versions 1-5, and update 2 may be compatible with Flash versions 6-10. Something to that effect. No big deal, I still need to find out what version this LMS requires.
Maybe it's not the LMS, but users computers.
Thanks for your response Ashley.
Ah- got it Paul. The system requirements for Storyline 1 are here and Storyline 2 are here - and there are some issues with later versions of Flash that were fixed as a part of the updates, but there isn't a required version for using a particular update outside of those.
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