Storyline not working in a Firefox and Safari on a MAC

Hi Heroes;

I need some help!

I created a course using Storyline 2.0, where a map moves the learner through each step of the process we are teaching.  Everything is based on changing states, from hidden to normal, etc.

I ran tests of the course from the organization's LMS.  Everything works perfect on a PC platform in all browser:  IE, Edge, Firefox and Chrome.  However, when I tested the course on MAC - OS X Yosemite, course does not work on Firefox and Safari.  It works on Chrome.  The issue here is that the map elements does not change state, so the learner cannot move forward from the first step, because the next step does not change states and the learner has nothing to click on.

Also, I noticed that when something is not working correctly with course animations or object states, the note/transcript tab does not show the correct formatting of the text.  I usually leave a space/line between paragraph to make the transcript text easier to read.  In Safari and Firefox on the MAC the text has not space/line between paragraphs.

I attached an screen shot of the course from the MAC running on Firefox.  Notice the text on the transcript no space between paragraph and at this point in the course their should be an icon on top of the word "Responsibility Atrium" for the learners to continue with the course.

Any ideas you could share?

Thank you,


10 Replies
Alyssa Gomez

Hello Balkys!

Thanks for reaching out and for sharing the details of your testing. Storyline 2 Flash and HTML5 content can be viewed on Chrome and Safari for Mac, but Firefox for Mac is not listed as a supported browser. So that's likely why your course isn't working correctly in Firefox, but I would expect it to work in Safari. 

You also mentioned you noticed a spacing issue within the Notes tab. This is an issue that happens in HTML5, and we've logged it as a software bug. We're still working on a fix for this, and we'll definitely come back with an update once we know more. In the meantime, the spacing should be correct in the Flash output.

I'd be interested in taking a peek into your file and testing it with various publishing formats and within various browsers, especially Safari. Would you mind sharing your file with me here in the thread?

Alyssa Gomez

Thanks so much! I published your file for LMS and tested it within SCORM Cloud, which is industry standard for LMS testing.  We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues. Here's a link to your course in SCROM Cloud, if you'd like to take a look. 

After testing the course in a few browsers, it looks like this is more of an HTML5 vs. Flash issue instead of a browser issue. In Safari, when I turned off my Adobe Flash Player, I saw the behavior you described--the map interaction did not work, and the Notes panel lost paragraph spacing. When I turned the Adobe Flash Player back on, the course played as it should. Can you double check that Adobe Flash Player is turned on in your version of Safari? 

Click Safari > Preferences > Plug-in Settings, and be sure Adobe Flash Player is enabled. If you need to download Adobe Flash Player, you can do that right here. 

I'd like our Support Engineers to take a deeper look into this file to determine why the HTML5 version is not working as it should. I've opened a support case on your behalf (01032791), so one of the engineers will be in touch with you shortly. :)

Kim Myers

Hi Alyssa Gomez - any updates on the HTML5 fix for the paragraph spacing issue in notes when Flash is turned off? We want all of our courses to be compatible for all users and mobile devices so we are only publishing to HTML5/Tincan - the spacing issue in the NOTES section is a problem - what can be done to accommodate adding a space in the notes?