I am working on a course where the built-in Storyline notifications buttons are getting cut off. The course was originally built using Storyline 3, and I switched to Storyline 360 mid-project. I had been using the Classic player settings, since that was the only option in Storyline 3. When the course published, the notification buttons got cut off. When I changed the player option to Modern, it fixed the issue, but I'm still concerned that if I decide to use the Classic player (or it's inherited on updating old courses), I may encounter issues going forward.
That is odd that the buttons for the Classic Player prompts are cut off. That shouldn't be happening. Is the cutting off issue occurring in other courses or just this specific file?
If you are able to share the Storyline 3 file with me, I am more than happy to take a closer look! You can share files in this thread or you’re always welcome to share them privately here. I'll let you know my findings and will delete it after having a closer look!
Sure! I'll turn the stroke back on and you'll see what I mean. It's not cutting off the buttons, but the stroke/outline is cut off the bottom and not sure why.
Thanks for sharing that screenshot and opening a case as well! It looks like my teammate, Ronaziel, was able to determine that you ran into a bug where using a solid color for the inner border gets cut off.
I'm sorry you ran into this, but we'll be sure to notify you once a fix is in place!
Storyline 360Update 46 is live: We fixed the issue where the player notification dialog boxes would get cut-off at the bottom when the slide size was set to a large custom size. Specifically, this only affected the classic player.
7 Replies
Hi Wendy,
Thank you for reaching out!
That is odd that the buttons for the Classic Player prompts are cut off. That shouldn't be happening. Is the cutting off issue occurring in other courses or just this specific file?
If you are able to share the Storyline 3 file with me, I am more than happy to take a closer look! You can share files in this thread or you’re always welcome to share them privately here. I'll let you know my findings and will delete it after having a closer look!
The same issue is happening for me. Was this resolved?
Hi Jacob,
Sorry to hear you're experiencing this as well! Would you mind sharing your file with us that has the problematic notification popups?
Our Support team will be able to take a closer look and help troubleshoot!
Sure! I'll turn the stroke back on and you'll see what I mean. It's not cutting off the buttons, but the stroke/outline is cut off the bottom and not sure why.
Hi Jacob,
Thanks for sharing that screenshot and opening a case as well! It looks like my teammate, Ronaziel, was able to determine that you ran into a bug where using a solid color for the inner border gets cut off.
I'm sorry you ran into this, but we'll be sure to notify you once a fix is in place!
Thanks!!
Good morning, Wendy and Jacob!
Storyline 360 Update 46 is live: We fixed the issue where the player notification dialog boxes would get cut-off at the bottom when the slide size was set to a large custom size. Specifically, this only affected the classic player.Thank you both for bringing this to our attention!
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