Storyline output is no working on articulate player in iPad air 2

Jul 28, 2016

Hi,

The storyline output is not working on articulate player in iPad air 2. 

Anyone have any idea?

 

Thanks

 

 

1 Reply
Crystal Horn

Hey there, ShivPratap!  Let me ask a couple of questions to clarify:

Is the iPad using the most current version of iOS9?  Are you finding missing slide content in mobile Safari, or perhaps an empty library in the Articulate Mobile Player on the iPad?

If the course includes the Articulate Mobile Player output, you are continually being prompted to download the Mobile Player after already having done so, and the content library of the Mobile Player is empty, it sounds like the course will likely need to be republished using the latest version of Storyline 2.  When iOS 9 was released, it changed the way some applications launched, and previously published courses were not working properly.

Even if you did not include the Articulate Mobile Player and users are viewing your course with the mobile version of Safari on their iPads, they might be missing slide content due to the iOS 9 update.

The above articles discuss downloading the latest update to Storyline 2 as well as republishing your courses with the fixes.  If you have many courses to update, the articles also include an awesome updater tool that will make it easy to update all of those courses at once.

Let us know if that's the fix!

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