Hi all. For the past few months we've been choosing the HTML5 Only publish setting for Storyline, but suddenly since we've disabled Flash, even the HTML5 Only courses are not loading in our LMS (Saba) when using IE. In a perfect world we could tell everyone to use a different browser but we have over 15k employees and IE is the standard browser for operations here with our extensive IT/IS departments.
Has anyone else had this issue or have any solutions? This is potentially a massive problem for us.
Another thing, it may be time for your organization to consider discussing replacing IE.
It would really behoove your organization to move on from IE. IMVHO, the sooner the better.
With the imminent death of Flash, the world is inching closer and closer to just HTML5. And, IE is simply a poorer browser when it comes to supporting HTML5.
Go to the HTML5Test.com website and see how poorly IE11 fares against browsers like Chrome, Opera, Safari, and Firefox with its support of HTML5.
We are publishing in the newest version of 360 to Saba Cloud. We did think it was IE only, but now we are actually seeing some of the issues pop up in Chrome the more we test.
1 Of 2 issues happen when the course does not load properly. Either it gets stuck in the loading screen (3 dots) or elements appear all over the screen out of order in a huge jumble. There is not problem loading courses into Saba; just users trying to take the training.
The problems persists for any user where flash is disabled in their browser, however the publishing mode in Storyline 360 (most up-to-date version) is using the modern player and set to HTML 5 Only.
All workstations are running Windows 10. The issues are happening both in IE 11 and Chrome.
Interesting. What happens if the courses are published to Review 360 or the SCORM Cloud. Do they launch then?
It's been a while since I worked with Saba. Does Saba offer the option still of having the course launch in one of their player frames or have the course launch outside of that? If so, which are you using?
So when publishing to Review, the first time the page tries to load we have an issue with jumbled items and the font changing itself to Times New Roman. When we refresh it starts working. I have our LMS specialist checking on the rest of your suggestions/questions.
First, are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.26.18601.0 in the bottom-right corner. I want to be sure you're not running into a bug we've already fixed in the latest update.
If you're already on the latest update, let's test the LMS output in SCORM Cloud. This will help us narrow down whether the issue is related to Saba Cloud or Storyline.
If you'd like some help testing your output in SCORM Cloud, let me know! You can share your file publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
We are using the latest version of Storyline 360 based on the version # you posted. We are also experiencing the same issues in each environment including Review, SCORM Cloud, and Saba in both IE and Chrome browsers. However I think there are 2 problems occurring at the same time that may or may not be connected.
Our biggest concern is that once Flash is disabled, even though it's published as HTML5 only, 1 of 3 things will occur at random. It will either load as intended, not load at all, or load but with all the page elements jumbled around in the wrong places. It is not consistent, and refreshing the page sometimes gives different outcomes between those 3.
Our 2nd concern, is that when the page DOES load correctly. sometimes the fonts (regardless of what font we use) change to Times New Roman and the "f" is missing. Again, the results are not consistent and may load fine after a few refreshes, but it occurs in each environment in both IE and Chrome.
Uploaded the file with our SCORM Cloud output privately. One communication was when it did not load, the other was when it loaded and displayed correctly.
Hello. I am still having the problems that Chris is describing above. Review 360 using Modern Player does not work in IE - Times New Roman font, "f" missing, jumbled items, and so on. We have the latest Articulate/Storyline 360 version. We are not using an LMS, just sending the review link to our customers, who are government and must use IE per their policy. Any new advice? Thank you!
I've tested this out on my end using Times New Roman font, Review 360, and Internet Explorer. I'm not running into any issues with jumbled items or missing letters.
Another thing to note, part of Storyline 360 requirements for viewing courses is that font downloads must be enabled to see the correct fonts and characters. You can read more about that here.
It would be helpful if we could take a look at your project. You can share the .story file by attaching it to this discussion or uploading it privately.
15 Replies
Are the courses done in SL2 by chance? And are you using an older or newer version of Saba?
Another thing, it may be time for your organization to consider discussing replacing IE.
It would really behoove your organization to move on from IE. IMVHO, the sooner the better.
With the imminent death of Flash, the world is inching closer and closer to just HTML5. And, IE is simply a poorer browser when it comes to supporting HTML5.
Go to the HTML5Test.com website and see how poorly IE11 fares against browsers like Chrome, Opera, Safari, and Firefox with its support of HTML5.
https://html5test.com/results/desktop.html
Even though IE is still getting technical updates (I believe), it's not getting any more feature updates.
And Microsoft is even coming out with a new version of its Edge browser and it's based on the Chrome browser engine--Chromium.
We are publishing in the newest version of 360 to Saba Cloud. We did think it was IE only, but now we are actually seeing some of the issues pop up in Chrome the more we test.
I asked about older versions of Saba because some of them were authored before HTML5 and sometimes such content had issues.
When you say "not loading," I assume you mean for learners viewing and not admins loading courses into the LMS.
Are you publishing your courses to AICC, SCORM 1.2, SCORM 2004, or Tin Can (Experience)?
Are all learners having issues or just a subset?
Any error messages on launch? Or just a blank screen? If a blank screen, have you right-clicked on the screen and does anything come up then?
Any learners using Windows 7?
And which versions of Storyline?
1 Of 2 issues happen when the course does not load properly. Either it gets stuck in the loading screen (3 dots) or elements appear all over the screen out of order in a huge jumble. There is not problem loading courses into Saba; just users trying to take the training.
The problems persists for any user where flash is disabled in their browser, however the publishing mode in Storyline 360 (most up-to-date version) is using the modern player and set to HTML 5 Only.
All workstations are running Windows 10. The issues are happening both in IE 11 and Chrome.
Interesting. What happens if the courses are published to Review 360 or the SCORM Cloud. Do they launch then?
It's been a while since I worked with Saba. Does Saba offer the option still of having the course launch in one of their player frames or have the course launch outside of that? If so, which are you using?
So when publishing to Review, the first time the page tries to load we have an issue with jumbled items and the font changing itself to Times New Roman. When we refresh it starts working. I have our LMS specialist checking on the rest of your suggestions/questions.
Is it possible to view one of these courses launching, like from Review?
And have you reviewed this?
https://articulate.com/support/article/Learners-See-the-Wrong-Font-or-Missing-Letters-in-Internet-Explorer
Hey, Chris. Happy to help you solve this!
First, are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.26.18601.0 in the bottom-right corner. I want to be sure you're not running into a bug we've already fixed in the latest update.
If you're already on the latest update, let's test the LMS output in SCORM Cloud. This will help us narrow down whether the issue is related to Saba Cloud or Storyline.
If you'd like some help testing your output in SCORM Cloud, let me know! You can share your file publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi there,
We are using the latest version of Storyline 360 based on the version # you posted. We are also experiencing the same issues in each environment including Review, SCORM Cloud, and Saba in both IE and Chrome browsers. However I think there are 2 problems occurring at the same time that may or may not be connected.
Our biggest concern is that once Flash is disabled, even though it's published as HTML5 only, 1 of 3 things will occur at random. It will either load as intended, not load at all, or load but with all the page elements jumbled around in the wrong places. It is not consistent, and refreshing the page sometimes gives different outcomes between those 3.
Our 2nd concern, is that when the page DOES load correctly. sometimes the fonts (regardless of what font we use) change to Times New Roman and the "f" is missing. Again, the results are not consistent and may load fine after a few refreshes, but it occurs in each environment in both IE and Chrome.
Uploaded the file with our SCORM Cloud output privately. One communication was when it did not load, the other was when it loaded and displayed correctly.
Hey Chris, I've got your file in hand! Once I'm done testing, I'll reach back out to you in your case.
Hello. I am still having the problems that Chris is describing above. Review 360 using Modern Player does not work in IE - Times New Roman font, "f" missing, jumbled items, and so on. We have the latest Articulate/Storyline 360 version. We are not using an LMS, just sending the review link to our customers, who are government and must use IE per their policy. Any new advice? Thank you!
Hi Karen!
I've tested this out on my end using Times New Roman font, Review 360, and Internet Explorer. I'm not running into any issues with jumbled items or missing letters.
You can see my test here!
Another thing to note, part of Storyline 360 requirements for viewing courses is that font downloads must be enabled to see the correct fonts and characters. You can read more about that here.
It would be helpful if we could take a look at your project. You can share the .story file by attaching it to this discussion or uploading it privately.
This discussion is closed. You can start a new discussion or contact Articulate Support.