Storyline Player goes away in Safari when viewing a video
Jun 10, 2020
I created multiple Storyline 2 microlearnings using video. The courses work fine on the desktop through our LMS (SuccessFactors) in Chrome and IE, however I am running into issues in Safari on iPhones. When the video plays, the screen auto resizes to full screen, which eliminates the Storyline Player. When the video ends, to the user, it appears as if the course is stuck. They need to "X" out of the video, or toggle out of the video to see the Storyline Player. Is there a way to always have the Storyline Player display, aka - a way for the video to not auto-resize to full screen in Safari? I do not know of an easy, clean way to explain to hundreds of employees that they need to "x" out or toggle off of the full-size video for the course to keep advancing.
Browser setting: Display at user's current browser...
Player setting: Scale player to fill... (I cannot change this to "Lock player at optimal size" as this appears too large/incorrectly in our LMS)
Additional, I have found somewhat of a work around, but the Safari seekbar does not align with the Storyline Player seekbar. For example, if the user scrubs through the video using the Safari controls, the Storyline Player seekbar does not align with it, therefore any triggers at the end of the slide do not align with the Safari video seekbar. To rectify this, I have eliminated the Storyline Player seekbar, and added the "Show Video Controls: Below Video". Is there a way to eliminate the Safari video controls so the user can just use the Storyline Player seekbar?