Storyline Player Template - logo not saving in the logo area

Hi! 

Could you post your logo here so we could try it ourselves?

Hi,

Here is one of the logo versions I have tried. I have also tried .gif and jpg. Thank you for your help.

Hi, Sheila!  Thanks for the logo!

It works fine for me.  No jumping in preview or when publishing . . .

Can you do this for me?  Check your screen resolution.  Windows default is 96 dpi.  Sometimes folks jump it up to 120 dpi or higher--however, Storyline does not support that.  Here's a recent post by Pete on the same:  http://community.articulate.com/forums/p/16225/93091.aspx#93091  - he also includes a link to how to change that:  http://www.articulate.com/support/kb_article.php?product=st1&id=wrq3kowg4jww

Not sure that's causing the issue but it's worth a try.  Let us know if it helps or not.

One more tip:  your logo is 184 pixels wide.  Try making it 244 pixels wide.  When it's smaller than that, like yours is, it gets scaled up a bit and may not be as sharp looking.  A logo can be as wide as 244 pixels in the logo panel.  (The height can vary.)

Hi Gerry,

Thank you, I'll try your suggestions. How did it work for you when you "save as" a new player, then open a new project and pull it from your saved players? That is when the logo jumps out of alignment.

Hi, Sheila! Thanks for the clarification.  I missed that.

Yes, I see the logo jump now.  But I was able to fix it quickly by deleting the logo and then re-adding it.  Not the best as it's a couple of extra steps but it worked for me.

I did not see the logo jump when instead of doing a "save as," I exported the original player and then imported it back into a new project.  That worked fine.

I'd report the jumping of the logo as a bug.

Thanks Gerry. I'll try that, too.