Hi All--is anyone experiencing the Articulate 360 site being down. I was working on a class, closed it and reopened it an the software won't allow me to log in says it can't connect t the server. our internet is fine--is there some connectivity issue at Articlulate? Thanks.
Our team shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:
We've identified the issue that's causing some users to receive an error when logging in to Articulate 360 and E-Learning Heroes, and we're working on a solution. If you experience this, please wait a moment and try logging in again. We'll share an update when we have more info.
How many moments do we need to wait? This is delaying work getting done. It was happening earlier. I rebooted and it let me sign in. Now I'm having the problem again.
I know it's being worked on. I appreciate that. This is what I was afraid of when we signed on to a program that had a cloud based access. I rebooted as well and tried again and it tried to tell me I don't have a subscription. So that won't fly. Not sure what happened between yesterday and today but I can't afford to be locked out like this. My internet could die and I should still be able to work on the file that sits on my computer. That's me venting. I'm not looking for a reply. I'll continue to wait for the updates.
I ran into the same issue earlier, and a full reboot of Articulate 360 allowed me to see the sign-in prompt again. I had to "Retry" it a couple of times, but then it connected. Can you let me know if that helps you out?
I hear you, and I know how alarming this is for you. I've shared that concern with my team too. I'll be following up once it's fixed to set your mind at ease about Articulate 360 as a service. As soon as the issue is resolved, we'll let you know here and on our Articulate Status page where you can subscribe to updates.
Its acting really nuts--I just dropped in an audio and got an error code asking what I was doing and a big red x in the left panel. This has been happening 8-10 times a week for me with no apparent reason, just doing normal navigation. I have to close and reopen to get rid of it.
The fix for the earlier log in issue is now in place. You'll want to close out Articulate 360 and upon reopening you should be able to log in as normal.
Our team is continuing to monitor this issue, so if you do run into any trouble let us know. You can always reach our Support Team 24/7 by connecting with them at this link: https://articulate.com/support/contact/
That sounds like something else may be going on under the hood! I'm starting a Support case for you so that our team can reach out to take a look at your files and the install of Storyline. Keep your eyes peeled for an email from Support@articulate.com!
I get that the software wants to authenticate with Articulate's servers to make sure people are operating with an appropriate license, but issues like this make me think there should be at least a 24- or even 48-hour window in which the application can function offline for 1 or 2 days before it needs to authenticate again. For a lot of us, being locked out of this software for a day is costing us quite a bit in terms of productivity.
I second Greg's point. I took a productivity hit today as well. My biggest concern is that if this happens when I'm preparing a scheduled release, it could have disastrous implications for the curricula my courses are attached to.
While you're online and connected, Articulate 360 will continuously check your access. If you were to be offline (without internet access) you can use Storyline, Studio, Peek, and Replay up to 99 days at a time (or 60 days for free trials). That 99-day clock resets every time you're online and connect to Articulate 360.
Today's issue has been resolved, and our team is looking into further details of what caused it, to prevent any future issues. We'll keep folks posted on our Articulate Status page with what we find out!
19 Replies
Yep, just happened to me. I know they are already fixing something on Rise, but it seems the whole 360 site is having problems staying connected.
Yes and it's got me in a dither.
You can see the current status of things at articulatestatus.com. There are open issues about logging in and access to Rise courses.
Hi everyone,
Thanks for letting us know that you were running into an issue signing in.
We are currently investigating an issue that that may cause users to receive an error when logging in to the Articulate 360 desktop app.
Trying again seems to work for some, but we will update our status here and I'll pop back in to share an update when the incident is resolved.
Hi all,
Our team shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:
How many moments do we need to wait? This is delaying work getting done. It was happening earlier. I rebooted and it let me sign in. Now I'm having the problem again.
I know it's being worked on. I appreciate that. This is what I was afraid of when we signed on to a program that had a cloud based access. I rebooted as well and tried again and it tried to tell me I don't have a subscription. So that won't fly. Not sure what happened between yesterday and today but I can't afford to be locked out like this. My internet could die and I should still be able to work on the file that sits on my computer. That's me venting. I'm not looking for a reply. I'll continue to wait for the updates.
I finally just got in however very sluggish, slow to react.
Posting a picture of what I see. I don't have an option to sign in or I would sign in, lol.
It worked for me after a reboot. Maybe I'll need to reboot again.
Hi Antonio,
I ran into the same issue earlier, and a full reboot of Articulate 360 allowed me to see the sign-in prompt again. I had to "Retry" it a couple of times, but then it connected. Can you let me know if that helps you out?
Sandra,
I hear you, and I know how alarming this is for you. I've shared that concern with my team too. I'll be following up once it's fixed to set your mind at ease about Articulate 360 as a service. As soon as the issue is resolved, we'll let you know here and on our Articulate Status page where you can subscribe to updates.
Its acting really nuts--I just dropped in an audio and got an error code asking what I was doing and a big red x in the left panel. This has been happening 8-10 times a week for me with no apparent reason, just doing normal navigation. I have to close and reopen to get rid of it.
Right-clicking and quitting from the tasks did help. Thank you!
Hi all,
The fix for the earlier log in issue is now in place. You'll want to close out Articulate 360 and upon reopening you should be able to log in as normal.
Our team is continuing to monitor this issue, so if you do run into any trouble let us know. You can always reach our Support Team 24/7 by connecting with them at this link: https://articulate.com/support/contact/
Hi Jeff,
That sounds like something else may be going on under the hood! I'm starting a Support case for you so that our team can reach out to take a look at your files and the install of Storyline. Keep your eyes peeled for an email from Support@articulate.com!
I get that the software wants to authenticate with Articulate's servers to make sure people are operating with an appropriate license, but issues like this make me think there should be at least a 24- or even 48-hour window in which the application can function offline for 1 or 2 days before it needs to authenticate again. For a lot of us, being locked out of this software for a day is costing us quite a bit in terms of productivity.
I second Greg's point. I took a productivity hit today as well. My biggest concern is that if this happens when I'm preparing a scheduled release, it could have disastrous implications for the curricula my courses are attached to.
Hi Greg,
While you're online and connected, Articulate 360 will continuously check your access. If you were to be offline (without internet access) you can use Storyline, Studio, Peek, and Replay up to 99 days at a time (or 60 days for free trials). That 99-day clock resets every time you're online and connect to Articulate 360.
Today's issue has been resolved, and our team is looking into further details of what caused it, to prevent any future issues. We'll keep folks posted on our Articulate Status page with what we find out!
This discussion is closed. You can start a new discussion or contact Articulate Support.