Storyline project is corrupt

I tried opening a storyline project this morning and got this error message: "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."

Last Tuesday, I updated my current version of Storyline. Then I imported a project I created in PPT and published in Articulate Studio. I was making changes Wednesday - Friday of last week with no problems and then this morning I got the corrupt error. It was working fine on Friday.

I was saving everything locally to my C drive to avoid these issues. Any ideas of how I can recover it or ways to avoid this in the future?  I had problems like this with the old version of Storyline which is why I updated it before I started working on this file. 

9 Replies
Christine Hendrickson

Hi Michele,

Sorry to hear about the trouble you're having with this. I found the case you submitted to us today (#00317344 for my reference). Someone will be in contact with you soon. I do see that you uploaded the files to the case, but I'm not able to open it, either. Support will be able to test the files. I'll keep an eye on this case as well and share any updates or suggestions.

Thanks,

Christine

Leslie McKerchie

Hi Ademola - sorry to hear that you ran into difficulty as well. Are you just having difficulty with one project?

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

Leslie McKerchie

Hello Martin and welcome to E-Learning Heroes :)

Sorry to hear that you are having some trouble with file corruption. That's certainly not the experience we would like you to have. 

Nicole wrote a great article here which you may find beneficial and may shed some insight on what may be going on.

Have you been able to recover your files with the instructions shared above?

If you need our support engineers to take a closer look, please feel free to reach out here.

Tara McLoughlin

I'm getting this same message and 2 of my colleagues said that they had the same thing happen to 2 of their SL files too. 
I did a TON of work to this yesterday. I'll be very displeased if I have to do them all over again.

Leslie - how do I find that App Data file on my computer? I tried searching for it but had zero luck.