Storyline Project Preview not loading

I created a course on storyline and have been able to preview the course up until yesterday.  Now the preview loads, but all it shows is the 3 processing dots.  I've waiting for 15 min and still nothing.  Could this be a computer or memory issue or is there something in my course that's confusing the system maybe?  I tried stripping back the last few things that I did and it didn't help.

5 Replies
Alyssa Gomez

Hey Steven! It sounds like there could be something in your file that's causing this roadblock.  Are you able to preview individual slides or individual scenes? 

We'd love to help you pinpoint the culprit so you can get back up and running. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Leslie McKerchie

Hi Diana and welcome to E-Learning Heroes :)

I took a look at the support case that Steven filed above and it looks like his issue was very specific to his course design.

Specifically, a Result Slide within his Question Bank was causing an issue.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.