Storyline Project wont display Preview "This Scene"

Hello Articulate,

For the last two days the Storyline Software wont display the project when trying to preview a scene.  It will show a preview of a single slide, but not a scene. 

An example of This Scene not working is when trying to preview even a scene with a single slide:  Preview "This Slide" works, but "This Scene" doesnt.

So what does happen?

The screen shows the preview outline and a dialogus box states "Preparing slide 1 of 1" and none of the content appears.  (see attachment)

I have tried this both while connected to our company servier or as a standalone laptop with the same result.

If I preview "Entire Project" it works.

I would appreciate your assistance on how to fix the "Preview Scene".

Regards - Mark 

3 Replies
Christine Hendrickson

Hi Mark,

Sorry to hear about the trouble!

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

If you're already working locally with your Storyline project files and you've updated, it may help to run a quick repair:

Articulate Support - How to Repair Articulate Storyline

Please let me know if you're able to preview a scene successfully after trying the suggestions above.

Thanks, Mark!