Storyline - Published Courses Freeze, IE 9 Non completions
We have recently introduced a simulation based multi-module course that seems to be presenting issues. Firstly, at various points throughout the simulations, users experience screen freezing afterwhich they have to close the course and re-open it. There seems to be a number of occurences using IE but there have been reports of the same using Mozzila and Chrome.
Secondly, after a user successfully completes the a module, in some cases there completion status is not reported back to the LMS. This is hit or miss but seems to be affected more by IE 9 than other browsers. The end result is a frustrated learner who can't seem to have their course complete.
I'm curious if others may have experienced this and what steps you have taken to overcome such. This is an introduction for many to e-learning and, unfortunately, it has not always been a positive one. Any info is appreciated!