Storyline - Published Courses Freeze, IE 9 Non completions

We have recently introduced a simulation based multi-module course that seems to be presenting issues.  Firstly, at various points throughout the simulations, users experience screen freezing afterwhich they have to close the course and re-open it.  There seems to be a number of occurences using IE but there have been reports of the same using Mozzila and Chrome.

Secondly, after a user successfully completes the a module, in some cases there completion status is not reported back to the LMS.  This is hit or miss but seems to be affected more by IE 9 than other browsers.  The end result is a frustrated learner who can't seem to have their course complete.

I'm curious if others may have experienced this and what steps you have taken to overcome such.  This is an introduction for many to e-learning and, unfortunately, it has not always been a positive one.  Any info is appreciated!

7 Replies
Justin Grenier

Good Morning, Paul.

For most any LMS-related issue, this blog post is the place to begin.  You also want to be certain that you are packaging your published content properly for your LMS.

If you wind up empty-handed after reviewing the links above, I would next recommend comparing the performance of your content at SCORM Cloud.  If you cannot reproduce the problem there, this is likely an LMS-specific issue, and you will want to generate debug logs and supply them to your LMS Provider for additional troubleshooting.

Please let us know if you need anything else.  Thanks!

Kevin Thorn

Ran into a similar issue recently with IE that dealt with security settings.

Users were able to drag images on the screen. It was a simple static screen with a few graphics and not a drag and drop interaction. Very odd indeed. Turns out it had something to do with the security settings. Lowered the settings from High to Medium and seemed to solve the problem. 

Paul Lush

Justin Grenier said:

Good Morning, Paul.

For most any LMS-related issue, this blog post is the place to begin.  You also want to be certain that you are packaging your published content properly for your LMS.

If you wind up empty-handed after reviewing the links above, I would next recommend comparing the performance of your content at SCORM Cloud.  If you cannot reproduce the problem there, this is likely an LMS-specific issue, and you will want to generate debug logs and supply them to your LMS Provider for additional troubleshooting.

Please let us know if you need anything else.  Thanks!


Hi Justin;

I've tested the course in the SCORM Cloud and it reports as expected.  However, I did have an issue with Presenter and stumbled upon this article:

http://www.articulate.com/support/kb_article.php?product=ap9&id=c6rpngntq2cy

I believe I am having the same issue in Storyline.  Is there a similar fix for this issue?

Justin Grenier

Good Afternoon, Paul.

I'm not aware of a corresponding article for Storyline.

Since the course works OK in SCORM Cloud, it sounds like your problem is specific to your LMS and/or Microsoft Internet Explorer.  I would recommend generating debug logs and supplying them to your LMS Provider for additional troubleshooting.

If there is something specific about your content that you would like us to take a look at, please feel free to submit a Support Case and include a copy of your .story file.  Thanks!

Paul Lush

I have additional details.  I logged in as a user that experienced this issue and was able to view the error log. The message I'm receiving is "Unexpected call to method or property access", giving me a specific line reference (See image below).  It looks as if it is a Microsoft issue but I doubt if they will ever address it.  Again, I'm wondering if someone can confirm if this has happened before and what a somewhat permanent/band-aid solution is.............Paul

v\:* {behavior:url(#default#VML);}o\:* {behavior:url(#default#VML);}w\:* {behavior:url(#default#VML);}.shape {behavior:url(#default#VML);}

Normal 0 false false false ontGrowAutofit /> MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}