Storyline Publishing Freezing up - HELP!

Jul 22, 2013

colleen p
By colleen p

I have been working in the same version of Storyline/Computer since March without issues until last Friday.  Now it's a roll of the dice whether a given "story" will publish.  It's now happened with three different storyline projects so it's not as if one of the files is corrupt.  What happens is this:

I save my file.  I click on Publish.  I am publishing to my computer from my computer using the LMS option.  All of my publishing properties are the same as always.  I click the publish button and the publishing wizard screen grays out.  No publishing progress bar.  No publishing.  And it just stays there until I cancel out.

I have tried the following multiple times.  Closed my file(s), reopened.  Closed storyline, relauched.  Rebooted my machine.  Then sometimes it works and then the next time it may or may not. 

The files I am working on are being edited and republished frequently but I assume that is not the reason for the problem.  It hasn't been in the past.  I am hoping someone can assist.  This is frustrating and is impacting productivity. 

The only change that has occurred was the SCORMFunctions.js file was updated.  Could that be the source of my issue?

Thanks.

2 Replies
Justin Grenier
almost 11 years ago07/22/13 at 9:38 am (UTC)

Good Afternoon, Colleen.

Although we cannot support the modification of published output (including the SCORMFunctions.js file) it seems unlikely that this is the source of your problem.  Here are a few things that I'd like you to check:

  1. When creating, editing, or publishing a Storyline project, be sure you're working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources.
  2. In an effort to eliminate any existing corruption from your existing .story project files, please import the existing files into new files.
  3. Test for resolution of the problem.

If the problem persists after following Steps 1-3, please try the steps within this article.

If the behavior still recurs after performing all of the above, please submit a Support Case so that our team can take a deeper look at the problem.

This discussion is closed. You can start a new discussion or contact Articulate Support.