Storyline Quits Unexpectedly

I'm at my wits end, every time I'm working on a project Storyline is quitting unexpectedly and closes automatically. This happens about every 5-10 minutes and I can find no rhyme or reason to it.  It doesn't seem to correlate to task I'm doing or anything else. I've lost work because even though it recovers the project it never recovers everything I was working on. While losing only 5-10 minutes of work may seem trivial when it happens 10+ times per day it adds up, along with my frustration. As per a previous thread, I have uninstalled and reinstalled Storyline, restarted the workstation. Is there anything else I can do to troubleshoot this issue???

3 Replies
Wendy Farmer

Hi Kathryn

You don't say what troubleshooting you've already done so here are a few tips:

  • Make sure you are working from your local drive and NOT from a USB, External or Network drive which can cause issues.
  • SL is quite resource hungry so if you have lots of other apps open it could be struggling for memory. See if you can close down other apps and if that helps.

 

Kathryn Westerfield

I’m running Storyline on my C drive, not a USB or External. I will close out other program, but I doubt that is the issue because it is a new issue and not much has changed. I used to be able to have more than on project open at a time along with my MS Outlook and Skype and did not encounter this issue. I have run an anti-virus and malware scan to see I had picked something up, but both of those came back clear.

Kathryn

Kathryn Westerfield
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