Storyline Recording Not Inserting

Sep 03, 2021

When trying to insert a screen recording into a new scene or into an existing scene as any of the modes (I have tried all combinations), the loading screen simply disappears and no recording is added to the course.  Please help.

1 Reply
Lauren Connelly

Hello Carissa!

Sorry, you're running into this issue! I see that you've started a case with our Support Engineers, and my teammate, Cleo, is working with you. You're in great hands! If you need additional help, Cleo is still available in your support case, so you reach him directly by replying to his last email.