Storyline Repeatedly Crashes, Forces Uninstall, Crashes and Crashes After Repeated Restarts of Computer

Jun 10, 2016

First, I opened a project file. When clicking "Player" in the "Home" menu, storyline crashes. Next, I restart Storyline and my computer. Same results, after repeated restarts and efforts to open the player preferences. Then, I reinstall Storyline. Because the uninstall window continually opens after install, I'm not certain that the uninstall and reinstall successfully completed, despite the fact that I got a message saying it was successful. Finally, again and again and again I attempt to open projects, and open the player preferences, and still, Storyline crashes every time.

Anyone ever experience anything like this? Anyone have any suggestions or ideas?

4 Replies
Ted Coffman

So now, when I try to open a file, the "Uninstall Storyline" window pops up. When I open Storyline, the "Flash Player 10 or higher for Internet Explorer is required to run Articulate Storyline." error pops up. I can then open any file. But, just as expressed above, when I click on "Player" in the "Home" menu, Storyline crashes.

Ted Coffman

Hi Leslie!

Thank you so much, for your quick reply!

It appears, after a couple of uninstalls and re-installs, (I already had downloaded that update and installed it more than once), and several computer restarts, and IE Flash installation, Storyline is now working again. I hope it keeps working. Thought the latest Flash Player was installed in IE, but evidently it wasn't. Storyline 2 still did not function properly after the Flash Player update in IE. But after the Flash install and another round of Storyline 2 uninstall and re-install and restarting the computer, it seems to be working/functioning properly. Does the installer use the Flash Player in IE?

Not sure exactly what it is that I did that fixed it, but hope this post might be of help to someone else who may encounter the same problem.

Thanks again, Leslie!

This discussion is closed. You can start a new discussion or contact Articulate Support.