Storyline repeatedly crashes when I'm working with audio

I'm using Storyline 7. When I'm working with audio files in my courses Storyline repeatedly shuts down unexpectedly. It doesn't do it at the same point each time: sometimes it's right after I import an audio file, sometimes it's when I'm synching images to the audio, and sometimes it's on save.

The audio files I'm importing, and the Storyline course itself, reside on my hard drive.

Any idea why this is happening and how to prevent it from happening?


- Jennifer

6 Replies
Ashley Terwilliger-Pollard

Hi Jennifer,

In addition to Ryan's suggestions, you may want to review the other elements here in regards to managing your project files.  If it's only this one course that is behaving oddly it may also be worth importing it into a new project to resolve any odd behavior. 

If you're still having difficulty could you share the problematic .story file here with us? 

Jennifer Williams

Update: I increased my virtual memory and imported the course into a new project. After doing that, it only crashed once, which was a vast improvement. I'm betting that if I up the virtual memory again, it will eliminate the problem entirely.

(Note that I imported the course into a new project mostly just to be on the safe side. All of the projects I've worked on have had the same problem, so it wasn't exclusive to this particular course.)


- Jennifer