Storyline requiring re-activation after freezing up

Hello, my client  is having the following issue with Storyline:

1. During normal use of Storyline, the program will ‘freeze up’ and require a closing of the program

2. After starting Storyline up again, it requires the user to re-activate the software again using their serial number

3. This happens without problems, but then eventually freezes up again  start over at number 1

I have advised my client to uninstall, re-start pc, and install again with the latest install file.

Does anyone have any additional advice or suggestions?

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