Storyline requiring re-activation after freezing up Aug 19, 2013 By David Janus Hello, my client is having the following issue with Storyline: 1. During normal use of Storyline, the program will ‘freeze up’ and require a closing of the program 2. After starting Storyline up again, it requires the user to re-activate the software again using their serial number 3. This happens without problems, but then eventually freezes up again start over at number 1 I have advised my client to uninstall, re-start pc, and install again with the latest install file. Does anyone have any additional advice or suggestions?
Ashley Terwilliger-Pollard Staff over 10 years ago08/19/13 at 10:22 am (UTC) Hi David, After repairing the Storyline software, the client may also need to repair the supporting Windows software. If you'd like, they're also welcome to submit a Support case so that our team can help them troubleshoot directly.
1 Reply
Hi David,
After repairing the Storyline software, the client may also need to repair the supporting Windows software. If you'd like, they're also welcome to submit a Support case so that our team can help them troubleshoot directly.
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