Storyline Responsive Player

Jan 19, 2021

We use the Modern player and SCORM 2004, 4th Edition (as recommended by our LMS administrator) when publishing courses for our LMS. We have found that users who view the module on any smartphone, tablet, or Chromebook, consistently have trouble successfully navigating the course. Sometimes they get stuck on an embedded video page or if they try to replay a slide it freezes. We have discovered that they also try to multi-task and open multiple browsers to run more than one course at a time. Is there something we need to do differently when publishing or is it possible that the issues are on the users' end?

1 Reply
Katie Riggio

Greetings, Kelly!

Thanks for writing in and reaching out in a support case.

I see that Ronaziel recommended testing the course in SCORM Cloud, a free LMS testing tool, and gathering these clues from the affected learners:

Keep us posted, and we're here if you need a hand along the way!