Storyline result recording problem

Hello everybody,

 I have used Articulate Online for one year and all this year I’ve had a problem with results recording at the AO system. When a user had finished a test and left it the AO system didn’t recorded the result or it recorded absolutely wrong result (e.g. 30% instead of 100%). I asked AO support team several times to solve the problem but without success. They were not able even to explain what the reasons of such problem were.

 That’s why from the 1st of September we transferred all our e-learning content to another system based on Moodle platform. But I have realized the same problem. The user finished the tests and didn’t see any results. In other words i got the same problem with SL tests.

 Do you have any assumptions what’s wrong with SL tests? Have ever you met the same problems with e-tests?

 This is a huge problem as we are permanently testing our team and distributors and many of them are very upset because of such fact. I ask them to make printscreen of the result slide in order to prove their test results. But this is very inconveniet.

 Hope for your help, guys.

I can add that the new tech. team that supports the new Moodle platform is not able to solve the problem or even answer what is wrong with the tests.