Storyline running slowly in LMS

I would get them to update flash although technically it says v10 there are sometimes problems with early versions

Phil, many thanks for your quick response.  Are you thinking this is definately the problem and the only solution?  This is a very large organisation and upgrading flash on all the PCs would be a major undertaking.

Pat, I'm afraid you won't like what I am going to tell you.....

Phil is right, 10.x Flash versions have had some problems so an update to latest version could help, in terms of processor and memory usage (therefore flash object are managed better); but there is more, unfortunately.

IE7 and IE8 DO NOT get along well with latest flash versions (from 10.x onwards). Flash player 10 was released when IE9 had already been released, if I'm not wrong. So, maybe because separate progress, several problems have occurred, that is why Adobe has released many upgrade (we are getting to 12.xx ... by now)  

I have experienced the very same problem that you 're having, and I STILL have it with some customers...

In particular:

IE 7 with 10.x or 11.x flash plugin still is terribly slow with flas objects published at 10.x or higher level;

IE8 with 10.x is slow, it's much better with 11.x, but IT COULD HAVE TRACKING ISSUES;

Our solution was to upgrade flash AND use Chrome or IE9 or IE10. No more issues with this combination.

Please consider that corporate policies on PCs may affect the browser performance, too.... It depends...

Another important try is to analyze Customers' web content filtering / firewall systems.

Be sure that the LMS url is in the trusted sites both at firewall/web content level and at browser configuration level.

The most used solution by my Corporate Clients was to provide users with a link to a portable chrome executable browser, and use Chrome to access my courses....

hope it helps,

have a nice weekend.

Stefano

I agree with Stefano, flash upgrade is really the only thing you can do to troubleshoot this, so of the issues here will be the machines that have IE7 on are likely low spec machine now.

Thanks Stefano and Phil for helping Pat out here. 

Many thanks Phil and Stephano, much appreciated.  It looks like on this occasion we will need to rebuild the elearning series in another tool to meet their IT specification.  I think it would be useful to put some of this info on the minimum specification page which currently implies IE7 + Flash 10 should work as I took this litterally and so might others.

Hello again, Just bracing ourselves for the rebuild, but just before we do that, just checking we covered everything. 

Could the fact that the users had already viewed the material on my webserver cause any problem due to cache? Just want to make sure I am making useful suggestions at this awkward stage. 

Is module size likely to be a factor - the module is 16Mb though I guess I could break the chapters into modules.

Thanks in advance for your expert thoughts.

Pat

Storyline only loads three slides at a time so modules size shouldnt have any effect, content on individual slides may have an effect .

However you suggest audio and images are not loading for some users which suggest to me that the flash version is incorrect. 

Hi Pat,

Phil is correct, module size shouldn't be a problem, and you can refer to this kb article for more detail on how Storyline loads content

Thanks Phil, Ashley.  The flash versions is 10.0.22.87 - technically within spec. but there is no scope to upgrade for this organisation.  The machines not of poor spec though.

Pat

Also - I believe they are using a company modified version of ie7 - could there be anything in that modification that could be the problem?

"company modified version of IE7" raises some red flags...especially since it works for you and your colleagues offsite. Do you know what they modified? 

Hi Pat,

"compnay modified version of IE7" raises some red flags, especially since you're able to access everything fine offsite. Any idea what they "modified"?

Will check, though we are on later browsers/flash plug versions. 

Hi,

Currently having same issue here. Still not solve. I'm using Articulate Stroryline 3 to produce SCORM 1.2. Size file 18mb.

Tested in https://cloud.scorm.com/ and our own LMS, it works fine, no playback delay. No loading issue. Even tested on Chrome, IE11, and Firefox and there is no issue, but when our client uploaded in their LMS, they experienced quite long loading times to launch a course.They are running it on IE11. Is it has something to do with their firewall? Since they are from banking industry. This is 8th SCORM we develop for this specific client, only this current SCORM (developed using Articulate 3) behave differently from the previous SCORM  (developed using Articulate 2 then upgrade to Articulate 3). 

Tried to delete cache from browser but does not work. Tried import to new project story file also does not work. 

Help

Hi Nur,

I responded to a similar question here.

Hopefully, your cross-posting will match you with someone that has run into a similar scenario before that could pop in and help you out as well.

... Link to useful content on the articulate help pages https://articulate.com/support/article/how-content-is-preloaded-in-storyline

Jo

Thanks for sharing the link, Jo. I see where you've shared some additional information with Nur here as well.